Shrey Rana
Technical Support Analyst
Bangalore
Summary
Systems Engineer with extensive hands-on experience in technical support, administration, implementation, and analysis. Recognized for exceptional maintenance and troubleshooting skills, complemented by proficiency in a variety of tools. Proven ability to enhance system performance and resolve complex issues efficiently.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Technical Support Analyst
Tata Consultancy Services
11.2022 - Current
- Administered Windows 10 in conjunction with VMware Vcenter, creating an effective virtual workspace for production, development, and testing activities.
- Provided technical support to the end-users from global sites to investigate and address system faults, workflow hindrances, and permissions conflicts.
- Performed data analysis using SQL in conjunction with excel and tableau to deliver audit based workflow insights improving clients KPIs.
- Monitored system performance using various tools and techniques to identify potential problems before they occur.
- Performed Weekly Patching and reboot activities without any deviation and escalations.
- Implemented data restoration and backup solutions for clients.
- Conducted system analysis using monitoring tools and techniques to identify and resolve technical issues or inefficiencies.
Assistant System Engineer Trainee
Tata Consultancy Services
11.2022 - 01.2023
- Developed and maintained Windows Server, Active Directory, DNS, DHCP, Group Policy and other system services.
- Assisted in virtualization projects such as creating VMs in Hyper-V environment.
- Identified root cause of complex technical problems by analyzing log files or traces from diagnostic utilities like Process Monitoring.
- Configured monitoring tools like Zabbix to monitor system resources.
Trainee Intern
Mindtree Ltd
04.2022 - 06.2022
- Developed and implemented a online Food company's website using HTML, CSS, JavaScript..
- Collaborated with company's SMEs to understand tasks at each stage of project.
- Created content for website pages templates and other online platform.
Education
Bachelor of Engineering - Industrial Engineering and Management
MS Ramaiah Institute Of Technology
High School - Science
Kendriya Vidyalaya
Skills
Windows
Extracurricular Activities
TCS 10K Marathon-2023 NCC (05/2016-09/2019) - I have served as a cadet for national cadet corps Badminton Nationals (2015)
Timeline
Technical Support Analyst
Tata Consultancy Services
11.2022 - Current
Assistant System Engineer Trainee
Tata Consultancy Services
11.2022 - 01.2023
Trainee Intern
Mindtree Ltd
04.2022 - 06.2022
High School - Science
Kendriya Vidyalaya
Bachelor of Engineering - Industrial Engineering and Management
MS Ramaiah Institute Of Technology
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