Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Shrey Savle

Pune

Summary

Salesforce Certified Administrator with 3+ years of experience in Salesforce CRM administration across Service Cloud and Sales Cloud. Expert in user management, security & permissions, automation (Workflows, Approval Processes, Validation Rules), data management, reporting & dashboards, and change management. Strong track record of collaborating with cross-functional teams, streamlining business processes, and driving adoption. Passionate about leveraging Salesforce to enhance efficiency, accuracy, and customer experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Executive Associate

Credence Resource Management
07.2025 - Current
  • - Provide Salesforce system support, reporting, and administration to optimize platform usage.
  • - Assist in maintaining data integrity, automation, and user permissions.

Senior Technical Support Associate

Tech Mahindra (Client: Verizon)
06.2024 - 09.2024
  • - Provided Service Cloud & Sales Cloud support by troubleshooting Salesforce and Citrix issues.
  • - Built real-time dashboards to monitor KPIs, enhancing reporting accuracy for stakeholders.
  • - Created and managed workflows, support tickets, and escalation rules to streamline service delivery.

Senior Technical Advisor/Salesforce Administrator

Concentrix (Client: Dell EMC)
11.2022 - 06.2023
  • - Developed automated workflows, approval processes, and email templates to reduce manual workload.
  • - Configured assignment rules and auto-response rules to improve case handling efficiency.
  • - Integrated Salesforce with client billing records to ensure 100% accuracy in customer data tracking.
  • - Built pipeline dashboards, improving visibility into sales opportunities for leadership.

CS Associate / Salesforce Associate

Amazon Development Center
10.2018 - 09.2022
  • - Designed and configured Service Cloud escalation rules to improve SLA compliance.
  • - Implemented validation rules, approval processes, and custom tabs to support Amazon Connect.
  • - Assisted in building a chatbot for Service Cloud Voice, improving customer self-service adoption.
  • - Authored training materials and onboarding guides, increasing user adoption across teams.

Education

Bachelor of Engineering - Computer Engineering

JSPM's Imperial College of Engineering
Pune
05.2021

Diploma - Mechanical Engineering

Solapur
05.2015

Skills

  • - Salesforce CRM: Service Cloud, Sales Cloud, Salesforce CTI, AppExchange
  • - Administration Tools: User Management, Security, Reports & Dashboards, Automation (Workflows, Approval Processes, Validation Rules)
  • - Other Tools: MS Excel, Jira, Workbench, Citrix
  • - Methodologies: Agile, ITIL-based Support

Websites

Accomplishments

  • - Increased reporting efficiency by 30% through customized dashboards and advanced analytics for leadership teams.
  • - Automated repetitive processes with Workflows, Auto-Response Rules, and Approval Processes, reducing manual effort by 25%.
  • - Supported deployment of custom objects, metadata, and security models, enabling smooth onboarding for 100+ users.
  • - Improved case resolution times by 15% through Service Cloud automation and optimized ticket routing.

Certification

  • - Salesforce Certified Administrator (ID: 3922596)
  • - Salesforce Certified Platform Developer I (ID: 3932503)
  • - Salesforce Certified Associate (ID: 3912381)
  • - CRM Salesforce Professional (ID: Y16XPRHL)

Timeline

Executive Associate

Credence Resource Management
07.2025 - Current

Senior Technical Support Associate

Tech Mahindra (Client: Verizon)
06.2024 - 09.2024

Senior Technical Advisor/Salesforce Administrator

Concentrix (Client: Dell EMC)
11.2022 - 06.2023

CS Associate / Salesforce Associate

Amazon Development Center
10.2018 - 09.2022

Bachelor of Engineering - Computer Engineering

JSPM's Imperial College of Engineering

Diploma - Mechanical Engineering

Similar Profiles

CREATE PROFILE
Shrey Savle