Shreya Agarwal
Sales
Mumbai
Summary
Versatile and results-driven professional with expertise in advisory services, marketing, and client relations. Skilled in optimizing processes, enhancing collaboration, and providing strategic insights to support business objectives. Adept at working with diverse stakeholders to drive efficiency, improve workflows, and deliver value in fast-paced environments. A proactive problem-solver with strong analytical skills and a commitment to excellence in every project.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Account Director
Intralinks
01.2025 - Current
- Facilitate secure document sharing and collaboration for M&A transactions, capital raising, and restructuring projects.
- Advise clients on best practices for virtual data rooms (VDRs) to streamline due diligence and deal execution.
- Manage relationships with investment banks, private equity firms, and legal advisors to support strategic transactions.
- Analyze deal flow trends and provide insights to clients on optimizing their transaction processes.
- Train and support clients on Intralinks' platform, ensuring compliance with security protocols and regulatory requirements.
- Collaborate with internal teams to enhance platform functionality based on user feedback and industry trends.
- Assist in business development efforts by identifying potential client needs and offering tailored solutions.
Key Account Manager
WebEngage
11.2023 - 12.2024
- Managing key accounts in Mumbai, including CASHe, HUL, Sugar, Edelweiss Tokio, TU CIBIL etc demonstrating global account management expertise.
- Achieved 110% of the target in the first quarter
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Expanded key account base by identifying and cultivating new business opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Created sales forecasts to target daily, monthly and yearly objectives.
Strategic Account Manager
Netcore Cloud
07.2021 - 10.2023
- Successfully managed $180K Annual Recurring Revenue (ARR) across diverse industries.
- Leading a team of 4 to manage 57 existing accounts, spanning FMCG, BFSI, Fintech, E-commerce, and Telcos sectors.
- Consistently meeting and exceeding Q-o-Q targets for new PO Monthly Recurring Revenue (MRR), Billed MRR, and overall revenue.
- Managing key accounts in Singapore, including Reddoorz and 99.co, demonstrating global account management expertise.
- Collaborating with cross-functional teams to elevate customer experience setting the company apart from competitors.
- Fostering enduring client relationships, contributing to client retention and business growth.
- Garnering an exceptional 97% customer satisfaction feedback, reflecting strong client rapport.
- Orchestrating engaging events and workshops to captivate clients and elevate their experience.
Business Development Manager
Tech Mahindra
01.2019 - 07.2021
- Achieved $3M revenue and cash collection within 2 years in Indonesia, Malaysia, and Vietnam.
- Led a $50M RFP for a major telco operator, managing the entire sales and presales cycle.
- Established SAAS/PAAS/IAAS cloud products from inception to account management, driving digital transformation.
- Cultivated executive-level relationships, earning 'Pat on Back' awards in 2019 and 2020
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
Sales Trainee
Tech Mahindra
06.2018 - 12.2018
- Got Selected in AIM (Achiever in the Making ) Program , 2018 Batch
A Premium, Award Winning Sales & Leadership Development Program - AIM is a structured program to identify young associates and groom them for sales and customer facing target carrying roles.
- Applicants were selected through an elaborate screening / testing process and we were put through a comprehensive training program of 5 months comprising classroom training, learning by doing and shadowing / mentoring.
- On completion of successful training AIM candidates are placed in target carrying roles across the globe.
Automation Tester
Tech Mahindra
07.2015 - 06.2018
- Performed regression testing for Scotia Bank and AT&T, achieving 85% automation.
- Led end-to-end planning for POD releases and collaborated across response teams.
- Supported continuous improvement initiatives, contributing valuable feedback during post-release reviews and retrospectives.
- Strengthened customer confidence in product quality, providing thorough and transparent documentation of testing activities for stakeholder review.
- Championed innovation within the team, exploring emerging trends in automation technology to inform future strategies.
Education
Bachelor of Technology in Computer Science -
Tezpur Central University
01.2011 - 01.2015
Skills
Account relationship management
Verbal communication
Customer relationship management
Strategic development
Business development
CRM software proficiency
Territory growth
Teamwork and collaboration
Pricing strategy
Cold Calling
Strong Communication Skills
Relationship Building and Client Retention Strategies
Strong Negotiation and Deal Closing Abilities
Familiarity with Client Relationship Management (CRM) Systems
Leadership and Mentorship of Junior Sales Team Members
Effective Sales Funnel Management
Cross-Functional Collaboration and Teamwork
Regulatory Compliance
Certification
Leadership Cadre Select, Tech Mahindra Ltd (Jun 2018 - Dec 2018)
Locations
- Jakarta
- Mumbai
Personal Information
Tools
- Salesforce
- Hubspot
- Asana
- Planhat
- Apollo
- Sales Navigator
- JIRA
Timeline
Account Director
Intralinks
01.2025 - Current
Key Account Manager
WebEngage
11.2023 - 12.2024
Strategic Account Manager
Netcore Cloud
07.2021 - 10.2023
Business Development Manager
Tech Mahindra
01.2019 - 07.2021
Sales Trainee
Tech Mahindra
06.2018 - 12.2018
Automation Tester
Tech Mahindra
07.2015 - 06.2018
Bachelor of Technology in Computer Science -
Tezpur Central University
01.2011 - 01.2015