Shreya Agnihotri
Bangalore,bengaluru
Summary
Project Manager with over 9 years of experience in Information Technology and Services sector, specializing in BFSI domains, executing comprehensive project management throughout entire SDLC. Demonstrated proficiency in overseeing intricate, large-scale projects while maintaining strict compliance with scope, schedule, budget, and quality benchmarks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Dell Technologies
01.2019 - Current
- Managed multiple Programs simultaneously, prioritizing tasks based on
urgency and resource availability.
•Managing enterprise accounts such as APM Terminals, Nokia, PepsiCo, Ericson , AT&T with substantial budgets and achieving over 40% growth per
quarter.
•Overseeing infrastructure and cloud-based products and programs for
these accounts, including AWS, MS Azure, migrations, Tech refreshes,
converged/hyper-converged infrastructure, data center builds, and data
center move projects, APEX Cloud Platform, Cloud Storage Solutions
such as Power scale, APEX Data Storage Services.
•Managing Salesforce executive dashboards, utilizing Kanban
methodology and Agile practices where applicable.
•Ensuring efficient cost optimization and revenue generation within
budget constraints.
Successfully improving CSAT surveys within the team, and developing strategic plans to enhance customer opportunities.
Exceeded department KPIs by 20% for five consecutive months.
•Overseeing all project phases from initiation to closure, and maintaining quality assurance throughout.
•Involved in the quality audit team to ensure the hygiene of the projects.
Coordinated cross-functional teams to resolve conflicts, fostering a
positive work environment.
•Actively engaged with the Sales team to identify and pursue upcoming
business opportunities, enhancing exposure and collaboration.
•Provided technical direction for project challenges, consistently meeting
deadlines.
•Involved in the critical product design phase with technical teams to
ensure an efficient outcome for the program.
Project Manager
Cognizant Technologies
01.2017 - 01.2019
- Ensured high-quality, on-time delivery of IT projects across various scales.
- Developed Project Charters and Risk Assessments to align with organizational goals.
- Facilitated vendor contract negotiations, optimizing procurement for timely service delivery.
- Conducted Change Management processes, reducing incident occurrences by 18% through effective CAB meetings.
- Chaired teams during Major Incident Management to achieve a 25% reduction in downtime.
Education
B.E. - Electrical & Electronics Engineering
Don Bosco Institute of Technology
Bangalore01.2015
Skills
- Project coordination
- Client relationship management
- Change implementation
- Scheduling and planning
- Salesforce Lightning Experience
- Quality control
- KPI oversight
- Conflict resolution strategies
- Risk evaluation
- Budget administration
- Supplier management
- New hire training
- Risk analysis
- Business transformation initiatives
- Complex project engagement
- Customer focus strategies
- Data-informed decision making
- Release coordination
Certification
- ITIL certified by Axelos
- ISM certified by Dell Technologies
Timeline
Project Manager
Dell Technologies
01.2019 - Current
Project Manager
Cognizant Technologies
01.2017 - 01.2019
B.E. - Electrical & Electronics Engineering
Don Bosco Institute of Technology