Summary
Overview
Work History
Education
Skills
Other Course
Disclaimer
Languages
Personal Information
Languages
Timeline
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SHREYA ANAND

Ranchi

Summary

Dynamic Store Manager at Super Mart with a proven track record in recruitment management and employee training. Adept at fostering strong relationships and enhancing customer service, I excel in streamlining onboarding processes and resolving issues efficiently. Committed to driving team success and maintaining high operational standards.

Overview

8
8
years of professional experience

Work History

Store Manager

Super Mart (Midtown Basket)
Ranchi
08.2022 - Current
  • Managed daily store operations to ensure smooth workflow and customer satisfaction.
  • Trained and supervised staff in customer service and sales techniques.
  • Developed and enforced store policies to promote compliance and safety standards.
  • Resolved customer complaints swiftly to maintain a positive shopping experience.
  • Recruited, trained and supervised new employees.

HR Executive (Recruitment, Women Help Desk (POSH) & Talent Acquisition)

Vedika Credit Capital Ltd
12.2019 - 08.2022
  • Managed recruitment processes to attract top talent and streamline onboarding procedures.
  • Managed employee relations issues such as grievances, performance management, disciplinary action, and terminations.
  • Worked with department managers to assess needs.
  • Conducted recruitment processes including job postings, interviewing, background checks, and onboarding new hires.
  • Hired employees and processed hiring-related paperwork.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Scheduled or conducted new employee orientations.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.

Team Leader

Nimbus Adcom Pvt. Ltd
Ranchi
01.2019 - 11.2019
  • Mentored junior team members to enhance their skills and performance.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Conducted regular performance reviews to assess individual team member progress.

Admin

Exide Life Insurance
Ranchi
08.2018 - 01.2019
  • Managed administrative tasks for insurance policy documentation and processing.
  • Coordinated meetings and schedules for department staff and external clients.
  • Maintained filing systems for client records and internal documentation processes.
  • Conducted data entry tasks to maintain accurate records in the management system.

Recruiter

Centillion Marketing & Infrastructure PVT. LTD
Ranchi
12.2017 - 07.2018
  • Conducted candidate sourcing using online platforms and social media tools.
  • Developed job descriptions aligning with company needs and industry standards.
  • Provided training sessions for new recruiters on best practices and tools.

Education

B.Com - Marketing Hons.

Vinoba Bhave University
01.2017

INTERMEDIATE - I.Com

J. A. C Examination Board
01.2014

MATRICULATION - CBSE

DAV Public School
01.2012

Skills

  • Good communication skills
  • Resourceful team player who excels at building trusting relationships with customers and colleagues
  • Employee training
  • Recruitment management
  • Inventory management
  • Customer service
  • Onboarding processes

Other Course

  • Advanced Diploma in Information Technology

Disclaimer

11/26/21, Ranchi, YY

Languages

  • English
  • Hindi

Personal Information

Date of Birth: 12/03/96

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Store Manager

Super Mart (Midtown Basket)
08.2022 - Current

HR Executive (Recruitment, Women Help Desk (POSH) & Talent Acquisition)

Vedika Credit Capital Ltd
12.2019 - 08.2022

Team Leader

Nimbus Adcom Pvt. Ltd
01.2019 - 11.2019

Admin

Exide Life Insurance
08.2018 - 01.2019

Recruiter

Centillion Marketing & Infrastructure PVT. LTD
12.2017 - 07.2018

B.Com - Marketing Hons.

Vinoba Bhave University

INTERMEDIATE - I.Com

J. A. C Examination Board

MATRICULATION - CBSE

DAV Public School

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