SHREYA A S
Dubai
Summary
Dynamic MBA student specializing in Business Analytics, combining strong analytical, problem-solving, and collaborative skills to drive impactful results. Proven experience in retail case management and customer support, adept at managing escalations and crafting tailored solutions to enhance client satisfaction. Committed to leveraging academic expertise and cutting-edge AI tools to optimize business operations and inform strategic decision-making. Passionate about transforming insights into actionable strategies that foster growth and efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Target India Corporation
05.2024 - 08.2025
- *Retail Case Management & Customer Support*
- Delivered tailored solutions for client concerns with professionalism and efficiency.
- Managed escalations and seamless customer experience across all touchpoints.
- Processed returns, refunds and ensured timely resolution of issues.
Awards and Achievements
Awarded All-Round Recognition for exemplary adaptability and outstanding contributions throughout the transition period
Education
Masters in Business Administration - Business Analytics
BIRLA INSTITUTE OF TECHNOLOGY PILANI DUBAI CAMPUS
09-2027
Bachelor Of Commerce - Finance
MOUNT CARMEL COLLEGE AUTONOMOUS
06.2024
undefined
MOUNT CARMEL PU COLLEGE
07.2021
PRESIDENCY SCHOOL RT NAGAR
05.2019
Skills
- Analytical Thinking & Data Analysis
- Customer Support & Retail Case Management
- Communication & Team Collaboration
- Time Management & Adaptability
- Efficient problem solving skills
- Microsoft Office Suite: Excel (Advanced), PowerPoint, Word
- Basic proficiency with AI tools for business applications
Certification
- Course on Business Analytics
- Course on Advanced Excel
- The Complete Financial Analyst Course (pursuing)
Language
English
Hindi
Tamil
Timeline
Customer Service Representative
Target India Corporation
05.2024 - 08.2025
Bachelor Of Commerce - Finance
MOUNT CARMEL COLLEGE AUTONOMOUS
undefined
MOUNT CARMEL PU COLLEGE
Masters in Business Administration - Business Analytics
BIRLA INSTITUTE OF TECHNOLOGY PILANI DUBAI CAMPUS
PRESIDENCY SCHOOL RT NAGAR
Similar Profiles
Ashik Christy AAshik Christy A
Analyst Operations (Collection and Supply Chain) at Target India Corporation LtdAnalyst Operations (Collection and Supply Chain) at Target India Corporation Ltd
Sachinkumar WadawadagiSachinkumar Wadawadagi
Senior Software Engineer at Target India Corporation LimitedSenior Software Engineer at Target India Corporation Limited
Sivaprasad Babu AnnametiSivaprasad Babu Annameti
Lead Engineer at Target India Corporation LtdLead Engineer at Target India Corporation Ltd
Yazan YousefYazan Yousef
Zone Manager – Assets Management at Dubai Developments – Deira & Bar Dubai Zone PortfolioZone Manager – Assets Management at Dubai Developments – Deira & Bar Dubai Zone Portfolio
Preyen PillayPreyen Pillay
Cybersecurity Market Entry Consultant at Info Guardian / Cyber Cipher (MSSP)Cybersecurity Market Entry Consultant at Info Guardian / Cyber Cipher (MSSP)