Having 11+ years of technical and functional experience in Salesforce with 10 certifications and 200+ trailhead badges. Expertise in Salesforce OOTB configurations, building advanced actionable reports & Dashboards with CRM Analytics, Deployments using various tools. Well acquainted with Salesforce Proactive Monitoring Alerts, Governor Limits and best practices. Currently working with Citi as Vice President, closely collaborates with Business and Salesforce CSMs to ensure business continuity. Skilled in identifying risks and ensures system health and performance. Collaborative and dedicated in building and leading talented and motivated individuals.