Shreya Bhardwaj
Delhi
Summary
To work for an ambitious organization in a challenging and growth-oriented environment with scope for innovation and career development.
Overview
10
10
years of professional experience
Work History
Senior Team Member (Global Procurement)
BA CONTINUUM INDIA PVT. LTD.
03.2020 - Current
- Streamlined the inventory in BICS using VRPM data which led to decline in errors.
- Alignment of correct Sub-Category, also recommendation for M&A provided while working on ad hoc activity.
- Eliminating risk factors while working on Vendors
- Worked on high spend & managed inventory.
- Enhancement ideas provided which helped in smooth processing.
Team Member (Product Servicing & Maintenance)
BA CONTINUUM INDIA PVT. LTD.
03.2020 - Current
- Managing online application related to consumer bank account.
- Preventing fraudulent activities on consumer banking.
- Handling features requests for the customer with respective bank account.
- Helping customer's in Opening new accounts, safe deposit etc.
Customer Service Executive
JINDAL INTELLICOM CENTER PVT LTD.
10.2018 - 11.2019
- Handling calls in order to help the customers queries.
- Providing information about the orders placed.
- Handling customers special request.
Front Office Executive
THE INDIAN HOTELS COMPANY. Ltd
01.2015 - 01.2018
- Promote and manage the bookings service for the rooms, equipment and catering requirements.
- Upselling hotel cars for local run and airport transfers.
- Setup and arranging the rooms and equipment as requested.
- Providing information about hotel services to guest.
- Handling Guest request and Bookings and billing for hotel car taken by guest.
- Handling Emergency call when required.
- Train or assists via training new associate.
- Multitasking Abilities, having up to date information on daily room occupancy.
- Administrator work maintenance of records for guest preference.
- Increasing the loyalty of existing guests and colleague.
- Got Permanent Staff within 13 months (In IHCL).
- Taking initiatives, & developed communication skills.
- Become Senior Team Member within a year through IJP (Bank of America).
- Participation certificate in social work arranged by bank for different NGO’s.
Education
Bachelors in BA - Eng Hons
School Of Open Learning
01.2019
Higher education - undefined
M.A.P.S
01.2014
Secondary education - undefined
M.A.P.S
01.2012
Skills
- Brand Relationship
- Customer Compass
- Interpersonal Skills
- Service Excellence
- Exceptional Communication
- Quality control
- Delegation skills
Accomplishments
- Increasing the loyalty of existing guests and colleague.
- Got Permanent Staff within 13 months (In IHCL).
- Taking initiatives, & developed communication skills.
- Become Senior Team Member within a year through IJP (Bank of America).
- Participation certificate in social work arranged by bank for different NGO’s.
Languages
English
Hindi
Hobbies and Interests
- Writing
- Cooking
Personal Information
- Father's Name: Mr. Pankaj Bhardwaj
- Date of Birth: 7th October 1995
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Team Member (Global Procurement)
BA CONTINUUM INDIA PVT. LTD.
03.2020 - Current
Team Member (Product Servicing & Maintenance)
BA CONTINUUM INDIA PVT. LTD.
03.2020 - Current
Customer Service Executive
JINDAL INTELLICOM CENTER PVT LTD.
10.2018 - 11.2019
Front Office Executive
THE INDIAN HOTELS COMPANY. Ltd
01.2015 - 01.2018
Higher education - undefined
M.A.P.S
Secondary education - undefined
M.A.P.S
Bachelors in BA - Eng Hons
School Of Open Learning