Shreya Bhardwaj
Delhi
Summary
Banking and corporate operations specialist with over 5 years of expertise in corporate onboarding, KYC, underwriting support, and M&A due diligence.
Overview
11
11
years of professional experience
Work History
Senior Team Member
BA CONTINUUM INDIA PVT. LTD.
03.2020 - Current
- Ensured accurate creation and maintenance of supplier records within internal systems.
- Supported UW team in conducting risk assessments and verification activities.
- Monitored turnaround time to ensure timely closure of registrations.
- Handled BAU and bulk supplier requests while adhering to defined SLAs.
- Streamlined inventory processes in BICS using VRPM data, reducing errors significantly.
- Aligned correct sub-categories and provided recommendations for M&A during ad hoc activities.
- Eliminated risk factors associated with vendor management.
- Managed high spend effectively while maintaining optimal inventory levels.
- Ensured accurate mapping of suppliers to parent and subsidiary entities post-merger.
Team Member
BA CONTINUUM INDIA PVT. LTD.
03.2020 - Current
- Ensured compliance with internal controls and standard operating procedures.
- Performed KYC/AML verification and documentation checks to meet regulatory requirements.
- Handled account opening, maintenance, and modification requests according to bank policies.
- Supported consumer banking backend operations for efficient processing of customer and account-related requests.
- Assisted customers with online account openings and safe deposit services, ensuring accurate documentation.
- Coordinated with front-end teams, compliance and risk to resolve discre
Customer Service Executive
JINDAL INTELLICOM CENTER PVT LTD.
10.2018 - 11.2019
- Providing end to end customer support via chat/email for delvery and order-related quires in UAE.
- Resolved issues related to delayed deliveres, inccorect order. refunds and cancellaytions.
- Coordinated with delivery partners and restauarnt partners to ensure timely resolution.
- Mainted high customer satisfcaytion(CSAT) through prompt and empathetic communication.
- Followed company policies and SOPS while handling escaltions and exceptions.
- Identified recurring issues and shared feedback to help improve servies and quality st
Front Office Executive
THE INDIAN HOTELS COMPANY. Ltd
01.2015 - 01.2018
- Managed front office operations & served as the first point of contact for guests.
- Provided conierge services, including guest assistance travel guidance resevations and local information.
- Handled guest inqiries, requests and compalints with professionalism and prompt resolution.
- SUpported billing, invoicing and front desk docmentaion.
- Promote and manage the bookings service for the rooms, equipment and catering requirements.
- Upselling hotel cars for local run and airport transfers.
- Setup and arranging the rooms and equipment as requested.
- Providing information about hotel services to guest.
- Handling Guest request and Bookings and billing for hotel car taken by guest.
- Handling Emergency call when required.
- Train or assists via training new associate.
Education
Bachelors in BA - Eng Hons
School Of Open Learning
01.2019
Higher education -
Mount Abu Public School
01.2014
Secondary education -
Mount Abu Public School
Rohini01.2012
Skills
- Data analysis and banking operations
- KYC compliance
- Supplier management
- Hospitality management
- Proficient in Excel, Fidelio, VRPM, VIPR, BICS, and Copilot
- Effective communication
Accomplishments
• Successfully processed high-volume customer while consistently meeting SLA's.
• Handled BAU and bulk requests efficiently without compromising quality or audit standards.
• Received Bronze and silver awards for different categories.
• Become Senior Team Member within a year through IJP (Bank of America).
• Increasing the loyalty of existing guests and colleague.
• Participation certificate in social work arranged by bank for different NGO's.
• Got Permanent Staff within 13 months (In IHCL).
• Taking initiatives and developed communication skills.
• Handled BAU and bulk requests efficiently without compromising quality or audit standards.
• Received Bronze and silver awards for different categories.
• Become Senior Team Member within a year through IJP (Bank of America).
• Increasing the loyalty of existing guests and colleague.
• Participation certificate in social work arranged by bank for different NGO's.
• Got Permanent Staff within 13 months (In IHCL).
• Taking initiatives and developed communication skills.
Personal Information
- Date of Birth: 10/07/95
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Reading
- Cooking
Languages
- English
- Hindi
Father's Name
Mr. Pankaj Bhardwaj
Timeline
Senior Team Member
BA CONTINUUM INDIA PVT. LTD.
03.2020 - Current
Team Member
BA CONTINUUM INDIA PVT. LTD.
03.2020 - Current
Customer Service Executive
JINDAL INTELLICOM CENTER PVT LTD.
10.2018 - 11.2019
Front Office Executive
THE INDIAN HOTELS COMPANY. Ltd
01.2015 - 01.2018
Bachelors in BA - Eng Hons
School Of Open Learning
Higher education -
Mount Abu Public School
Secondary education -
Mount Abu Public School