Table Tennis
SHREYA BHOKARDANKAR
Customer Engineering Manager
Noida
Summary
Strategic and Delivery-driven Customer Engineering Manager with a strong foundation in healthcare analytics, customer engagement, and cross-functional leadership. Proven ability to translate complex business and clinical requirements into scalable, technology-enabled solutions. Demonstrated success in leading product initiatives across healthcare domains, including go-to-market launches, platform enhancements, and user-centric feature delivery. Experienced in partnering closely with engineering, design, analytics, and stakeholder teams to ship impactful, customer-first products that drive measurable outcomes.
Overview
9
9
years of professional experience
Work History
Customer Engineering Manager
Innovacer
Noida
01.2025 - Current
- Enabled and scaled a Value-Based Care (VBC) population health platform supporting Care Managers and Providers focused on Medicaid populations.
- Partnered closely with payer stakeholders to gather requirements and deliver actionable insights that improved medical quality, care delivery, and outcomes.
- Conducted on-site clinic visits across Los Angeles, evaluating frontline workflows and identifying opportunities where analytics and platform capabilities streamlined daily operations for care teams.
- Served as the primary bridge between customers and engineering, translating real-world healthcare challenges into scalable technical and analytics solutions.
- Owned product enhancement planning, prioritization, and delivery timelines, coordinating cross-functional teams to ensure on-time, customer-aligned rollouts.
- Managed and mentored a 20-member customer engineering team across multiple initiatives, driving execution of complex analytics implementations while maintaining high standards of quality and delivery.
Lead Data Analyst
Innovacer
01.2023 - 01.2025
- Have hands-on experience working with multiple EHR systems, including NextGen, eClinicalWorks, and Epic, integrating complex clinical and claims data for analytics use cases.
- Managed and mentored a 17‑member team of data analysts, driving execution across multiple analytics and reporting initiatives.
- Developed Power BI dashboards to enable clinic leadership with actionable, real‑time decision support.
- Supported product go‑live events and system upgrades, ensuring smooth transitions with minimal disruption to customer operations.
- Managed JIRA-based project tracking and coordinated cross‑functional collaboration across engineering, product, and customer stakeholders.
Senior Data Analyst
Innovaccer Analytics Pvt.Ltd
09.2021 - 01.2023
- Performed In-depth analysis of the EHR and claims data to identify trends, utilization patterns, gaps in care, and opportunities for quality improvement and cost optimization.
- Partnered with cross-functional teams to translate business and clinical requirements into data-driven insights and solutions.
- Ensured data quality, validation, and standardization across healthcare datasets by following established analytics and delivery processes.
- Contributed to the enhancement of healthcare data pipelines and analytics frameworks, enabling scalable reporting for population health and value-based care use cases.
- Designed and maintained Power BI dashboards and reports to deliver clear, actionable insights for providers, care managers, and leadership.
Senior Software Analyst
Yardi
12.2018 - 09.2021
- Supervised and guided a 5-member analyst team, ensuring timely delivery of assigned tasks and adherence to project timelines.
- Tracked team workload, progress, and deliverables, maintaining transparency and accountability to meet client and business expectations.
- Analyzed complex financial datasets including Trial Balance, Balance Sheets, and General Ledger reports for multiple U.S. Housing Authorities, identifying discrepancies, trends, and opportunities for process and reporting improvements.
- Delivered data-driven insights and solutions to address complex business and financial challenges across disparate client environments.
- Designed and developed SSRS reports and custom reporting solutions using in-built reporting tools to meet client-specific requirements.
- Built and maintained database solutions with a strong focus on data integrity, accuracy, and consistency, supporting reliable analytics and reporting.
Software Engineer
Cybage Software Private
11.2016 - 12.2018
- Delivered technical and data-driven solutions aligned with client requirements across 200+ customer cases, ensuring accuracy, scalability, and timely resolution.
- Worked as a Database and .NET Developer for over a year, supporting data processing, application logic, and backend integrations.
- Recognized as a top performer in a Business Intelligence training program, with hands-on expertise in ETL and reporting tools including SSIS, Tableau, and QlikView.
- Designed and implemented database objects such as stored procedures, functions, views, and triggers, enforcing approximately 50 complex business rules to support analytics and reporting requirements.
Education
PG Diploma - Machine Learning and Artificial Intelligence
IIIT-Bangalore & Upgrad
04.2001 -
Bachelor of Engineering - Electronics and Telecommunication
Cummins College of Engineering, Savitribai Phule Pune University
05.2016
High School Diploma -
Advanced Academy
Indore, India 04.2001 -
Skills
Project Management
Customer Relations and Delivery
Time Management
Leadership
Effective Communication
Critical Thinking
Languages: Postgres SQL, Snowflake SQL, T-SQL, Python
Interests
Self-learning and skill exploration
Binge Watch Series
Timeline
Customer Engineering Manager
Innovacer
01.2025 - Current
Lead Data Analyst
Innovacer
01.2023 - 01.2025
Senior Data Analyst
Innovaccer Analytics Pvt.Ltd
09.2021 - 01.2023
Senior Software Analyst
Yardi
12.2018 - 09.2021
Software Engineer
Cybage Software Private
11.2016 - 12.2018
PG Diploma - Machine Learning and Artificial Intelligence
IIIT-Bangalore & Upgrad
04.2001 -
High School Diploma -
Advanced Academy
04.2001 -
Bachelor of Engineering - Electronics and Telecommunication
Cummins College of Engineering, Savitribai Phule Pune University