Shreya Biswas
Manager/Team lead
Summary
Proven myself at PwC SDC in operations management and interpersonal relations, enhanced team productivity and client satisfaction through strategic planning and effective problem resolution. Achieved significant improvements in business performance, demonstrating a keen attention to detail and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Manager
PwC SDC
12.2010 - Current
- In-depth knowledge of policies including Global Independence Policy and US Independence Policy.
- Keen interest in risk & compliance requirements.
- Managed and motivated team members to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
MBA - Finance
EIILM
Kolkata 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Time Management
Problem Resolution
Task Prioritization
Interpersonal Skills
Attention to Detail
Reliability
Interpersonal Relations
Timeline
Manager
PwC SDC
12.2010 - Current
MBA - Finance
EIILM
04.2001 -