Shreya Biswas

Manager/Team lead

Summary

Proven myself at PwC SDC in operations management and interpersonal relations, enhanced team productivity and client satisfaction through strategic planning and effective problem resolution. Achieved significant improvements in business performance, demonstrating a keen attention to detail and a commitment to excellence.

Overview

years of professional experience

Work History

Manager

PwC SDC

12.2010 - Current

In-depth knowledge of policies including Global Independence Policy and US Independence Policy.
Keen interest in risk & compliance requirements.
Managed and motivated team members to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maintained professional, organized, and safe environment for employees and patrons.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Education

MBA - Finance

EIILM

Kolkata

04.2001 -

Skills

Team Leadership

Timeline