Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Shreya Dandriyal

SOUTH WEST DELHI

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

9
years of professional experience
1
Certification
2
Languages

Work History

IGT Solutions

Manager, Talent Transformation
08.2023 - Current

Job overview

  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed strong communication and organizational skills through working on group projects.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.

InfoEdge

Group Manager, Training
03.2022 - 03.2023

Job overview

  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Led cross-functional teams to achieve project milestones, ensuring timely completion and adherence to budget constraints.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Initiated process improvements that led to reduced costs while maintaining or improving quality standards.
  • Defined clear targets and objectives and communicated to other team members.
  • Launched quality assurance practices for each phase of development
  • Implemented training programs to improve staff skillsets, enhancing overall productivity and job satisfaction.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
  • Ensured compliance with industry regulations and company policies, mitigating risks associated with non-compliance issues.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
  • Reviewed daily requirements and forecasts and delegated work for optimal coverage.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Collaborated with cross-functional teams to maintain project progress.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Prepared, calibrated, and monitored production levels to achieve targets.

TaskUs

Learning Experience Leader
05.2021 - 03.2022

Job overview

  • Achieved results by working with staff to meet established targets.
  • Leveraged industry expertise to identify new opportunities for growth and expansion into emerging markets.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained database systems to track and analyze operational data.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Participated in internal audits to ensure compliance with industry standards and regulations relating to product quality.
  • Established clear communication channels between departments, facilitating timely resolution of quality-related concerns.
  • Promoted a culture of continuous improvement within the team by advocating for ongoing learning opportunities and professional development activities related to quality assurance methodologies.
  • Collaborated with cross-functional teams to identify opportunities for process improvements, resulting in higher product quality.
  • Improved product quality by implementing rigorous inspection processes and providing detailed feedback to production teams.
  • Trained other workers in inspection and testing procedures.

Concentrix

Assistant Manager, Training
08.2015 - 05.2021

Job overview

  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Assisted in the development of comprehensive training programs for new team members, ensuring consistent understanding of quality standards.
  • Improved product quality by implementing rigorous inspection processes and providing detailed feedback to production teams.
  • Trained other workers in inspection and testing procedures.
  • Provided feedback to production team regarding product quality.
  • Established clear communication channels between departments, facilitating timely resolution of quality-related concerns.
  • Conducted root cause analysis on recurring defects, leading to targeted solutions and long-term improvement in product quality.
  • Collaborated with cross-functional teams to identify opportunities for process improvements, resulting in higher product quality.

Education

Amity University
Noida, Uttar Pradesh

MBA from International Business Management, India
11.2019

Sikkim Manipal University
Sikkim

BBA
02.2017

Skills

  • Expense Tracking
  • Customer Relationship Management (CRM)
  • Product Management
  • Sales Techniques
  • Onboarding and Orientation
  • Task Delegation
  • Project Planning
  • Schedule Preparation
  • Documentation And Reporting
  • Cross-Functional Teamwork
  • Staff Training
  • Policy Implementation
  • Process Improvement
  • Training and Development
  • Scheduling and Coordinating
  • Performance Assessment
  • Coaching and Mentoring
  • Employee Performance Reviews
  • Corporate Training Programs
  • Process evaluation and enhancement
  • Business Needs Analysis
  • Gamification
  • Training delivery
  • Training Program Development
  • New hire on-boarding
  • Lean Six Sigma

Certification

  • Certified Six Sigma Green Belt, Simply Learn

Timeline

Manager, Talent Transformation

IGT Solutions
08.2023 - Current

Group Manager, Training

InfoEdge
03.2022 - 03.2023

Learning Experience Leader

TaskUs
05.2021 - 03.2022

Assistant Manager, Training

Concentrix
08.2015 - 05.2021

Amity University

MBA from International Business Management, India

Sikkim Manipal University

BBA

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Shreya Dandriyal