Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Shreya Das

Key Account Manager
Bangalore
It is never too late to be what you might have been.
George Eliot

Summary

A results-driven professional with over 3 years of experience in account management, client onboarding, customer success, and B2B & B2C sales, engages with clients to help establish rapport. Proven track record of building client relationships and successfully closing sales. Committed to delivering exceptional client service and exceeding sales goals.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Key Account Manager

FunctionUp
Bangalore
11.2022 - 12.2023
  • Managed over 250 client accounts, on average managed over 30 active clients monthly. Created sales forecasts to target daily, monthly and yearly objectives.
  • Built and maintained strong client relationships to drive business growth.
  • Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
  • Supported sales and reporting for large and medium-sized accounts.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.

Assistant Manager- Channel Sales

UNext Learning Pvt. Ltd.
Kolkata
07.2022 - 11.2022
  • Generated repeat business through exceptional client service and responded to client concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits. Increased sales by 10% in Eastern India.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Senior Associate - Channel Sales

upGrad Education Pvt. Ltd.
Kolkata
03.2022 - 06.2022
  • Met and exceeded targets and growth metrics within assigned partner accounts. Increased client onboarding by 25% in one quarter, retained 90% of clients in same quarter.
  • Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Relationship Manager

UpGrad Education
Kolkata
06.2021 - 03.2022
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise. Managed over 50 client accounts and ensured steady flow of revenue.
  • Monitored customer feedback and generated reports to identify areas of improvement.

Pre Sales Associate

BYJU'S THINK & LEARN PVT. LTD
Kolkata
09.2020 - 12.2020
  • Identified customer needs and wants to enhance customer experiences and boost sales. Managed over 90 calls per day, with 10% prospect ratio conversion.

Business Development Trainee

BYJU'S THINK & LEARN PVT. LTD
Kolkata
06.2020 - 08.2020
  • Managed customer expectations and helped navigate sales processes. Took over 25 calls to generate prospect pipeline for sale conversion.

Education

Bachelor of Technology in Biotechnology - Biotechnology

SRM Institute of Science & Technology, Chennai
07.2016 - 06.2020

Percentage: 74.70%

Skills

Customer Success & Support

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Work Availability

monday
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Timeline

Key Account Manager - FunctionUp
11.2022 - 12.2023
Assistant Manager- Channel Sales - UNext Learning Pvt. Ltd.
07.2022 - 11.2022
Senior Associate - Channel Sales - upGrad Education Pvt. Ltd.
03.2022 - 06.2022
Relationship Manager - UpGrad Education
06.2021 - 03.2022
Pre Sales Associate - BYJU'S THINK & LEARN PVT. LTD
09.2020 - 12.2020
Business Development Trainee - BYJU'S THINK & LEARN PVT. LTD
06.2020 - 08.2020
SRM Institute of Science & Technology - Bachelor of Technology in Biotechnology, Biotechnology
07.2016 - 06.2020

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Shreya DasKey Account Manager