Shreya Datta
Bangalore,KA
Summary
Experienced professional with a proven track record in leading technical training teams and mentoring freshers. Successfully managed training sessions, assignments, assessments, and interviews to optimize team performance and enhance learning outcomes. Skilled in reviewing case studies and fostering collaboration within teams. Actively involved in college recruitment drives, conducting HR interviews to hire top talent. Recognized for achieving top performance metrics and consistently delivering high-resolution results. Dynamic individual with hands-on experience in recruitment, talent management and a talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Technical Faculty HR Lead
Tata Consultancy Services Ltd.
05.2022 - Current
- Led and managed a team of technical faculty members responsible for training and mentoring a batch of freshers, ensuring efficient knowledge transfer and skill development
- Coordinated the delivery of sessions, assignments, assessments, and reviews of case studies prepared by trainees, providing constructive feedback to support continuous improvement
- Conducted regular assessments to evaluate trainees' progress, ensuring alignment with learning objectives and organizational standards
- Led the interview process for assessing trainees' readiness for roles, offering detailed evaluations and feedback
- Reviewed and provided insights on case studies, ensuring trainees applied technical concepts effectively to real-world scenarios
- Actively engaged in college recruitment drives, conducting HR interviews to assess and hire fresh talent for the organization
- Fostered a collaborative team environment, promoting knowledge sharing and optimizing learning outcomes through feedback loops and process improvements
Senior System Executive
Cognizant Technology Solutions
08.2020 - 02.2022
- Provided expert technical support for incident handling and troubleshooting, focusing on connection, authentication, network, user account, and VPN-related issues
- Built and maintained strong, professional relationships with clients, ensuring their needs were met efficiently and effectively
- Consistently ranked #1 or #2 in monthly performance metrics, including call duration, number of calls per shift, and customer satisfaction ratings
- Demonstrated self-sufficiency in resolving client issues, achieving a 10% higher First Level Resolution (FLR) score compared to the team average
- Escalated complex or unresolved issues to higher management while maintaining a positive rapport with customers, ensuring a smooth resolution process
Education
Bachelor of Technology - Electronics And Instrumentation Engineering
West Bengal University Of Technology
Kolkata07-2020
Skills
- Teamwork and collaboration
- Talent Acquisition
- Problem-solving
- Business Analysis
- Campus Recruitment
- IT Recruitment
- Interviewing & Recruitment
- Assessment & Feedback Management
- Client Relationship Management
Skills
Microsoft Teams, Zoom, Webex, Google Forms, TCS Assessment portal, iEvolve, MS Word, MS Excel, ServiceNow, Cisco AnyConnect
Timeline
Technical Faculty HR Lead
Tata Consultancy Services Ltd.
05.2022 - Current
Senior System Executive
Cognizant Technology Solutions
08.2020 - 02.2022
Bachelor of Technology - Electronics And Instrumentation Engineering
West Bengal University Of Technology
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