Shreya Deshmukh
Rajnandgaon
Summary
Detail-oriented professional with expertise in Customer Relations, problem-solving, and record keeping. Seeking a position in a dynamic company to contribute my skills and knowledge while embracing new challenges.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TTEC INDIA CUSTOMER SOLUTIONS PVT. LTD.
AHMEDABAD
12.2021 - 07.2024
- Established warm and friendly rapport while interacting with customers by email and on live chat.
- Summarized research, findings, and drafted them in a clear and concise manner.
- Researched with every detail available on tools and search engines to get accurate information for decision making.
- Addressed customer service inquiries quickly and accurately, with attention to detail.
- Coordinated referrals and escalations to obtain specialized support.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Education
Master of Arts - English Literature
Hemchand Yadav University, Durg
01.2022
Bachelor of Engineering - Computer Science
CSVTU, Bhilai
01.2018
Skills
- Excellent written and verbal communication skills
- Attention to details
- Worked on Outlook, Google applications, MS office, Citrix
- Fast-paced
- Adaptive
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Representative
TTEC INDIA CUSTOMER SOLUTIONS PVT. LTD.
12.2021 - 07.2024
Master of Arts - English Literature
Hemchand Yadav University, Durg
Bachelor of Engineering - Computer Science
CSVTU, Bhilai
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