Shreya Dhir
Operations manager
Gurgaon
Summary
Experienced Manager with Skill-Set of Data Management, Strategic Planning and Store Operations. Likeable Personality and Customer-focused background coupled with Expertise in Analytical Skills. Always Strives to achieve the highest standard possible, at any given task. As a Post Graduate with 4Yrs of experience in Retail Industry, A mature team worker and adaptable to all challenging situations and agile by nature. Able to work well both in a team environment as well as Individual.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Store Manager
RELIANCE RETAIL LTD - TRENDS
2020.11 - Current
- Performed statistical analyses to gather data for operational and forecast Store KPI
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Coached sales associates on product knowledge by using wide variety of training tools
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Managed inventory control, cash control and Data Handling of Entire North for Business Forecasting
- Rotated merchandise and displays to feature new products and promotions
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Introduced new methods, practices, and systems to reduce turnaround time.
C.T Executive Intern
DHL SMART TRUCKING
2019.06 - 2019.08
- Evaluated performance metrics to refine strategies for ongoing optimization of results based on data-driven insights.
- Initiated risk management practices in order to minimize potential threats faced by the organization while maximizing opportunity exploitation.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Provided project progress updates and proposed solutions to issues.
MARKETING INTERN
HEROMOTOCORP PVT. LTD.
2019.04 - 2019.06
- Researched competitor trends and interpreted findings, reporting conclusions to
supervisor. - Used various market research tools and techniques to gather, analyze and interpret
data. - Conducted consumer surveys and analyzed purchasing trends.
Maintained status reports for client projects.
Business Development Executive
Technians Pvt. Ltd.
2017.01 - 2017.07
- Created and distributed monthly SEO reports to notify clients of site traffic, goals and KPIs.
- Gathered campaign results and developed reporting dashboard to illustrate campaign effectiveness.
- Implemented weekly promotional and editorial strategies to improve customer engagement across channels.
- Built strong relationships with industry partners through networking events, sponsorships, and collaborations.
- Fostered culture of continuous learning within team by providing training resources, encouraging skill development, and sharing industry best practices.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals
Education
MBA - Marketing
UNIVERSAL BUSINESS SCHOOL
Mumbai, India 2018.06 - 2020.05
B.TECH - Computer Science
MAHARISHI DAYANAND UNIVERSITY
2001.04 -
Skills
Certification
CHANNEL MANAGEMENT AND RETAILING
Timeline
Store Manager
RELIANCE RETAIL LTD - TRENDS
2020.11 - Current
C.T Executive Intern
DHL SMART TRUCKING
2019.06 - 2019.08
MARKETING INTERN
HEROMOTOCORP PVT. LTD.
2019.04 - 2019.06
MBA - Marketing
UNIVERSAL BUSINESS SCHOOL
2018.06 - 2020.05
Business Development Executive
Technians Pvt. Ltd.
2017.01 - 2017.07
B.TECH - Computer Science
MAHARISHI DAYANAND UNIVERSITY
2001.04 -
CHANNEL MANAGEMENT AND RETAILING
2022-03
GOOGLE PROJECT MANAGEMENT
2023-04
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