Shreya Dubey
Business Analyst
Delhi
Summary
Proactive Business Analyst with over 2+ years of experience in digital transformation and project/product management across Finance, Banking, Manufacturing, Automotive, and EdTech sectors. Skilled in requirement gathering and analysis, driving growth in competitive environments, and managing the product development lifecycle. Effective communicator and collaborator with a proven track record of enhancing business operations to support corporate growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst - Tech
Signzy Technologies
Gurgaon
2 2024 - Current
- Critical thinking and problem solving.
- Boosted product enhancement revenue by 30% by proposing multiple changes and features to enhance product capabilities.
- Led sprints for the digital onboarding platform and helped reducing the customer acquisition time by 40%.
- Managed project life cycles, optimizing workflows to enhance productivity and achieve operational excellence.
- Performed gap analysis between current processes and desired outcomes, identifying key areas for improvement and enhancement.
- Worked closely with stakeholders to uncover opportunities for process improvements and new product features, fostering continuous innovation.
- Applied best-practice methodologies, improving project delivery timelines and maintaining quality standards.
- Increased customer satisfaction by identifying improvements and proposing actionable solutions.
Business Analyst-Professional Services
LeadSquared
Noida
09.2022 - 02.2024
- End to end implementation of LeadSquared CRM software.
- Led 12+ kick-off meetings with new clients to set expectations and develop detailed product implementation plans, including milestones, deliverables, and SLAs.
- Worked closely with the product team to suggest new features/enhancements in the product based on the client's feedbacks.
- Collaborated across Sales, Customer Success, and Support teams to clarify customer customizations and unique needs.
- Executed the implementation plan: Ensured timely customer go-live.
- Did RCA and resolution of highly critical issues.
Associate Business Analyst- Professional Services
LeadSquared
Noida
09.2021 - 09.2022
- Kick off meetings to understand and review the client's expectations.
- Provided effective solution to meet client's expectations.
- Successfully executed implementation plan, ensuring timely customer go-live as promised.
- Conducted Product Trainings.
Education
Bachelor of Technology- Electronics and Communications -
GL Bajaj Institute of Technology And Management
Greater Noida 08.2018 - 05.2022
Skills
Project/Product Management
Implementation, Automation Designing, Testing, UAT & Launch
Requirement Gathering and Solution Designing
SOW, BRD , FRD and PRD Preparation - Figma, Lucidchart, Confluence
Data Analysis - SQL
Stakeholder Management
Postman & API Collections
Agile & Scrum Methodology - JIRA/Rocketlane
Critical Thinking and Decision Making
RCAs, Problem Solving and Solution Building
Domain Knowledge - Manufacturing, Automobile, EdTech, and BFSI
Recognition
Spotlight Award- LeadSquared (May 2023)
- For taking ownership of a very complex use case and going extra mile to meet the client's expectations.
Spotlight Award- LeadSquared (Feb 2022)
- For successfully taking over and managing 3 KAM accounts and also for onboarding and delivering first solo project.
Accomplishments
- Hosted GLBMUN in Collaboration with Bosch: Organized and led a Model United Nations event discussing the global impact on road transportation amid COVID-19 (2020).
- Road Safety Awareness Drive: Conducted a campaign in partnership with Bosch to promote road safety (2019).
- Literature Head, Anvitha Core Team, ECE Society: Led the literature division and managed related activities (2020-2021).
- Event Organizer: Planned and executed various events focused on social awareness and cultural activities (2018-2022).
Languages
English
Hindi
Timeline
Business Analyst-Professional Services
LeadSquared
09.2022 - 02.2024
Associate Business Analyst- Professional Services
LeadSquared
09.2021 - 09.2022
Bachelor of Technology- Electronics and Communications -
GL Bajaj Institute of Technology And Management
08.2018 - 05.2022
Business Analyst - Tech
Signzy Technologies
2 2024 - Current
Similar Profiles
Tushar MathurTushar Mathur
Enterprise Sales Manager at Signzy TechnologiesEnterprise Sales Manager at Signzy Technologies
Vineet PathaniaVineet Pathania
Sales Manager at Signzy TechnologiesSales Manager at Signzy Technologies
Shruti BehlShruti Behl
Manager, Learning & Development at Signzy TechnologiesManager, Learning & Development at Signzy Technologies