Summary
Overview
Work History
Education
Skills
Summary
Timeline
AdministrativeAssistant
SHREYA  GUHA

SHREYA GUHA

BANKER SERVICE INDUSTRY
Kolkata

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Relationship Manager

RBL Bank Ltd
04.2025 - Current
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
  • Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.

Relationship Manager

ICICI Bank
02.2024 - 01.2025
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.

Service Delivery Manager

IndusInd Bank
09.2022 - 01.2024
  • Improved service quality, addressing client concerns promptly and professionally.
  • Led cross-functional teams to achieve project goals on time and within budget.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
  • Enhanced service delivery by developing and implementing efficient processes.
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.

Teller

HDFC Bank
09.2020 - 09.2022
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Education

MBA - Marketing

EIILM
KOLKATA
04.2001 -

B.COM (H) - Accounting And Finance

CALCUTTA UNIVERSITY
KOLKATA
04.2001 -

Skills

Customer service management

Summary

Professional relationship specialist with track record of enhancing client satisfaction and retention. Background in developing strategic plans and successfully implementing client-centric initiatives. Known for collaborative approach and adaptability in dynamic environments, leveraging skills in communication and problem-solving to drive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Timeline

Relationship Manager

RBL Bank Ltd
04.2025 - Current

Relationship Manager

ICICI Bank
02.2024 - 01.2025

Service Delivery Manager

IndusInd Bank
09.2022 - 01.2024

Teller

HDFC Bank
09.2020 - 09.2022

MBA - Marketing

EIILM
04.2001 -

B.COM (H) - Accounting And Finance

CALCUTTA UNIVERSITY
04.2001 -
SHREYA GUHABANKER SERVICE INDUSTRY