Shreya Gupta

To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

• Responded to customer comments and questions via Live Chat during shifts.
• Resolved concerns with products or services to help with retention and drive sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customers issues.
• Detailed payment options and explained price, receipt and billing details to customers.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Researched issues through identification of similar past problems and recommended the most appropriate solution.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Adhered to company policies and scripts to consistently achieve chat-time and quality standards.
• Educate customers on current promotions, upgrades or new offerings available under current plan.
• Attended chat skills and program information training sessions to boost aptitude.
• Addressed customer account discrepancies and concerns.

• Date of Birth: 10/24/97
• Gender: Female
• Nationality: Indian
• Marital Status: Single