Summary
Overview
Work History
Education
Skills
Certification
Linkedinprofile
Timeline
94
SHREYA HEGDE

SHREYA HEGDE

Bengaluru

Summary

Professional experience in Identity and Access Management Okta Professional and Okta Admin certified. Experience in setting up SAML applications in OKTA Installing AD / IWA agents on member domains, validating single sign-on, user provisioning, and troubleshooting password synchronization across multiple Okta platforms. Application integration using OIN and also custom application SWA,SAML,OIDC. Expertise in End-to-End deployment of Okta and 0365 suite Strong knowledge of Web Access Management and SSO technologies (Okta, SAML, and OAuth) Expertise in API Access Management, OAG, ASA and Workflows suite Experience in Federation services and web agent option packs to build and maintain Federation infrastructure to provide SSO functionality to external applications. Expertise working on Secure Proxy servers and Federation services. Expertise as Okta Admin. Experience on Auth0 and CyberArk Worked on ticketing tools like ServiceNow, Zendesk. Troubleshooting and resolving access management and provisioning workflow errors Perform Identity and access management activities Updating existing access management and provisioning workflows Execute and track security process related activities including User ID management Manage operations within the IAM environment at the client, including application patching and upgrades and certificate management. Knowledge in DevOps methodologies and tools, such as Git, Jenkins, Ansible, or Docker. IT Security experience with strong focus on Identity and Access Management, Access Controls, IT Asset Management, and Incident Management. Strong understanding of ITSM/ITIL processes with working knowledge of Remedy, Zendesk and ServiceNow. Experience in SOC monitoring, threat hunting responder and Soc admin. Monitor the security access and report probable cyberattacks to a superior employee in the company. Perform risk analysis and security operations to find any vulnerability that can have an impact on the company Experience in working on Jira and Sprint tasks. Worked on monitoring tool Splunk, crowd strike. Communication Skills, Collaboration, SIEM, Information Security and Security Monitoring. Communication Skills, Collaboration, SIEM, Information Security and Security Monitoring.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Implementation Consultant

JumpCloud
Bengaluru
07.2023 - Current
  • Guide our direct customers and partnered organizations through scalable implementation and onboarding project plans.
  • Build custom onboarding plans when appropriate, based on the needs of the customer and the service offering they have purchased.
  • Consult, plan, and assist with all sizes of roll outs of JumpCloud in customers’ existing environment and infrastructure.
  • Resolve onboarding and implementation issues via email.
  • Regularly follow-up with customers on recommendations, updates and action plans.
  • Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal resources to provide the most effective solutions for our partners and customers.
  • Ensure the success of our customers as they transition to our product - one which ensures the access of their entire employee base to all of the resources they need - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day.
  • Constantly learning through researching and evaluating technologies to capture new information for reuse throughout the team, organization, and for end users.
  • Use your technical background and experience to help facilitate the onboarding and knowledge transfer of new team members
  • User onboarding and offboarding
  • Project management and implementation roll out experience
  • Salesforce experience with account management and automation
  • Administrating or supporting SMB environments & architecture
  • Office365 / G-Suite administrative understanding
  • Device Management - MacOS and Linux Operating Systems
  • Directory Services , specifically Active Directory and LDAP
  • Networking & Authentication (RADIUS a plus!)
  • Single Sign-on, SCIM, and SAML
  • Software systems setup and configuration
  • API Management

Technical Consultant

BeyondID
12.2022 - 06.2023
  • Professional experience in Identity and Access Management.
  • Okta Professional and Okta Admin certified.
    Experience in setting up SAML applications in OKTA Installing AD / IWA agents on member domains, validating single sign-on, user provisioning, and troubleshooting password synchronization across multiple Okta platforms.
  • Application integration using OIN and also custom application SWA,SAML,OIDC.
  • Expertise in End-to-End deployment of Okta and 0365 suite
  • Strong knowledge of Web Access Management and SSO technologies (Okta, SAML, and OAuth)
  • Expertise in API Access Management, OAG, ASA and Workflows suite Experience in Federation services and web agent option packs to build and maintain Federation infrastructure to provide SSO functionality to external applications.
  • Expertise working on Secure Proxy servers and Federation services. Expertise as Okta Admin.
    Experience on Auth0 and CyberArk
  • Worked on ticketing tools like ServiceNow, Zendesk.
    Troubleshooting and resolving access management and provisioning workflow errors
  • Perform Identity and access management activities
    Updating existing access management and provisioning workflows
  • Execute and track security process related activities including User ID management
  • Manage operations within the IAM environment at the client, including application patching and upgrades and certificate management.
  • Knowledge in DevOps methodologies and tools, such as Git, Jenkins, Ansible, or Docker.
  • IT Security experience with strong focus on Identity and Access Management, Access Controls, IT Asset Management, and Incident Management.
  • Strong understanding of ITSM/ITIL processes with
    Experience in SOC monitoring, threat hunting responder and Soc admin. Monitor the security access and report probable cyber attacks to a superior employee in the company.
    Security and Security Monitoring.
  • Communication Skills, Collaboration, SIEM, Information Security and Security Monitoring.

Cloud Operation Analyst

Accenture
03.2020 - 12.2022
  • Integrated with Okta to enable Single Sign-on and Multi-Factor Authentication.
  • Defined Okta rules for segregation of duties and birthright provisioning of users into downstream applications.
    Managed user AD group membership using Okta push groups. Experience in rotational shifts and On-Call support.
  • Experience implementing and supporting Cloud Infrastructure.
    Mapped attributes from OKTA to LDAP and vice versa based on requirements and Provisioned users to LDAP from OKTA
  • Integrated multiple applications into OKTA with SSO using various methods SWA, SAML, WS-Fed, OIDC and OAuth2.0
    Imported users from Active Directory (Source of Truth) to OKTA.
  • Configured Delegated Authentication for Active Directory.
    Configured Just in Time Provisioning (JIT) to Okta for Directory Mastered users.
  • Regular coordination with Monitoring /Development Team and Client Team in a DevOps model to implement Adhoc change requests to deploy AWS resources as per requirement. IAM policies access privilege policy in IAM.
  • Hands-on experience with AWS EC2, Route 53,S3
    Create disaster recovery plans; establish and practice disaster recovery procedures to ensure recovery capability; properly organize and maintain data retention practices; assist in administering the recovery of applications.
  • Working on tickets and experience of using ServiceNow by handling high priority issues effectively by responding within the SLA Applications like MobileIron MDM tool, OKTA admin, ServiceNow Incident management tool Managing Active directory activities such as password reset, account unlocks, account creation, account deactivation, extension, distribution list creation deletion, etc.
  • Working on tickets and experience of using ServiceNow by handling high priority issues effectively by responding within the SLA.
  • Change Request, Service request, On- Call Support Install, configure and maintain Linux hosts and popular open source applications Handling Critical and High priority ticket, Global Notifications Active Directory , Windows, Software and hardware troubleshooting, Windows, Linux

System Engineer

Concentrix
Bengaluru
11.2018 - 01.2020
  • Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
    Worked with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments Integrated with Okta to enable Single Sign-on and Multi-Factor Authentication.
  • Engaged with firewall team to define IP zones for internal & external networks and blocked blacklisted IPs.
    Managed user AD group membership using Okta push groups.

Education

Bachelor of Engineering - Electronics and Communication

Mangalore Institute of Technology and Engineering
08.2018

Skills

  • Identity and Access Management
  • Okta IAM
  • Splunk Monitoring
  • Jira Confluence
  • CA User/Provisioning Directories
  • Microsoft AD
  • Azure AD
  • LDAP
  • ADFS
  • OAG
  • ASA
  • API
  • Okta Workflows
  • Linux
  • Windows XP
  • Windows 7/8/10
  • Windows Server
  • OIDC
  • Oauth 20
  • SAML
  • SWA
  • Cyber security
  • Cloud Migration
  • Service managed Engineer
  • ServiceNow
  • Zendesk
  • Incident Management
  • ITIL
  • AWS EC2
  • S3
  • IAM
  • Docker
  • Github
  • Postman
  • Visual studio code
  • Monitoring
  • Threat Hunting
  • Okta Admin
  • Work Planning
  • Prioritization
  • Time Management
  • Active learning
  • Team Engagement
  • Workflow Development
  • Implementation Management

Certification

  • Okta Professional
  • Okta Admin
  • Auth0 Specialist
  • DevOps Certification Training Course (Edureka)
  • IaC Academy Foundation (Skillsoft)
  • ITIL 4 Foundation: Introduction (Skillsoft)
  • CompTia Linux: Linux and command Line (Skillsoft)
  • DEVASC: Networking and Network Communication Basics (Skillsoft)
  • SQL Concepts and Queries (Skillsoft)

Linkedinprofile

https://www.linkedin.com/in/shreya-hegde-a9a79a187

Timeline

Implementation Consultant

JumpCloud
07.2023 - Current

Technical Consultant

BeyondID
12.2022 - 06.2023

Cloud Operation Analyst

Accenture
03.2020 - 12.2022

System Engineer

Concentrix
11.2018 - 01.2020

Bachelor of Engineering - Electronics and Communication

Mangalore Institute of Technology and Engineering

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SHREYA HEGDE