Shreya Hegde
Bengaluru,KA
Summary
Dynamic IT System Administrator with proven expertise at Computer Solutions East Inc, excelling in network troubleshooting and customer service. Adept at managing complex systems and configurations, I leverage strong problem-solving skills to enhance infrastructure and deliver exceptional support, ensuring seamless operations and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT System Administrator
Computer Solutions East Inc
12.2021 - 11.2024
- Experienced in working with the ServiceNow ticketing system, Active Directory, Microsoft 365 Admin, Microsoft Teams, Outlook, and basic Azure functionalities.
- Responsible for troubleshooting various kinds Network Swicthes, Servers, RingCentral and Sigmund/Aura related to medical services.
- Possess foundational knowledge in server maintenance, Cisco Meraki, OpManager, and ManageEngine.
Customer Success Specialist
Hostinger International
04.2021 - 11.2021
- Handled customer queries related to DNS records, domain management, and web hosting plans, ensuring quick and accurate resolutions.
- Supported website setup and troubleshooting for WordPress and Weebly platforms, including customization and plugin assistance.
- Diagnosed and resolved SSL certificate issues, including installations, renewals, and security troubleshooting.
- Delivered clear technical support with a focus on customer satisfaction, using live chat, email, and ticketing systems.
System Administrator L1
Glow Touch Technologies
12.2017 - 03.2020
- Engaging with customers through live chat and email to resolve domain and hosting issues, efficiently managing 60 to 70 cases daily.
- Troubleshooting DNS, HTTP, SMTP, IMAP, SSL, and Cloudflare-related issues.
- Resolving email issues with platforms like Outlook, G-Suite, and Titan (Flock) emails.
- Addressing WordPress-related concerns, including plugin issues and manual installations.
- Managing website issues for platforms such as Joomla, PrestaShop, Website Builder, and Weebly.
- Delivering exceptional customer service for A records, MX records, TXT records, and DKIM records troubleshooting.
- Assisting clients with PHP-related issues, such as PHP version, max_value, and input_value configurations.
- Handling VPS, cPanel, and Windows hosting-related issues efficiently.
Education
Bachelor of Engineering - Computer Science and Engineering
Jain University
01.2017
Skills
- Problem Solving
- Multi-tasking Ability
- Time Management
- Customer Service Orientation
- Adaptability and Continuous Learning
- Technical solution development
- Network troubleshooting
- System upgrades
- Performance tuning
- System monitoring
- System updates
- Server management
Languages
Kannada
English
Certification
Certifications & Badges
- Micro-Certification: Welcome to ServiceNow
- Badges Earned:
Welcome to ServiceNow
Kickstart Your RiseUp with ServiceNow Journey
Introduction to Generative AI
Timeline
IT System Administrator
Computer Solutions East Inc
12.2021 - 11.2024
Customer Success Specialist
Hostinger International
04.2021 - 11.2021
System Administrator L1
Glow Touch Technologies
12.2017 - 03.2020
Bachelor of Engineering - Computer Science and Engineering
Jain University
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