Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHREYA HEGDE

Bengaluru

Summary

Dynamic Product Manager at JumpCloud with a proven track record in product roadmap management and user experience design. Expert in cross-functional collaboration and customer relationship management, driving product success and user satisfaction. Passionate about leveraging data analysis to enhance performance metrics and deliver exceptional SaaS solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Manager

JumpCloud
Bengaluru
07.2023 - Current
  • Managed product roadmap from ideation through launch, ensuring alignment with organizational strategy.
  • Acted as customer advocate within product team, effectively communicating insights for improved user satisfaction.
  • Led cross-functional teams of developers, UX designers, and stakeholders to enhance collaboration and project success.
  • Delivered high-quality user experiences across multiple platforms, including mobile, web, and desktop.
  • Created and maintained prioritized backlog of user stories with clear requirements for development.
  • Developed strong business domain knowledge to address complex issues and drive product evolution.
  • Tracked ongoing product performance metrics, user engagement, and outcomes for continuous improvement.
  • Monitored external market landscape through competitor analysis and trends to refine product roadmap.

Service Managed Engineer

BeyondID
Bengaluru
12.2022 - 06.2023
  • Served as trusted expert, guiding customers in integrating and managing Okta and SaaS applications.
  • Proactively managed customer requests, swiftly identifying and resolving technical issues to minimize disruptions.
  • Developed strong customer relationships through proactive recommendations and regular operational reporting.
  • Documented work accurately and logged time promptly for efficient communication on reactive requests.
  • Ensured alignment with customer delivery plans, consistently meeting commitments and expectations.
  • Advocated for customer needs internally, addressing concerns with urgency and responsiveness.
  • Expanded technical expertise by quickly learning new tools and services relevant to customer environments.
  • Maintained professionalism while navigating challenging customer situations and complex issues.

Cloud Operations Senior Analyst

Accenture
Bengaluru
03.2020 - 12.2022
  • Facilitated communication between clients and Accenture's operations teams to ensure seamless support.
  • Analyzed performance metrics and prepared reports for stakeholders to enhance service delivery.
    Conducted performance meetings to discuss data and trends related to service consumption.
  • Managed escalations effectively, ensuring adherence to target service level agreements.
    Participated actively in team discussions, contributing insights and solutions.
  • Served as a subject matter expert, performing independently on complex tasks.
    Addressed performance issues promptly to maintain cloud orchestration and automation capabilities.
    Communicated health of service delivery to stakeholders, ensuring alignment on operational performance.

Systems Engineer

Concentrix
Bengaluru
11.2018 - 11.2019
  • Administered global IT infrastructure, ensuring seamless operations and performance.
  • Resolved second-level IT tickets raised by internal employees in collaboration with international IT service desk.
  • Executed maintenance tasks related to IT infrastructure, enhancing system reliability.
  • Managed Azure and Entra ID systems, overseeing processes, services, and access rights.
  • Oversaw Google Workspace platform management, including directory service administration and scripting.
  • Facilitated effective communication through collaboration tools such as Slack, O365, Google Workspace, and Zoom.

Education

Electrical, Electronics And Communications Engineering

Mangalore Institute Of Technology And Engineering
Mangalore
06-2018

Skills

  • Product roadmap management
  • User experience design
  • Cross-functional collaboration
  • Data analysis
  • Performance metrics tracking
  • Customer relationship management
  • Implementation
  • Okta
  • Identity access management
  • Customer success
  • Account management
  • Salesforce
  • Jira
  • Customer relationship management
  • SaaS products
  • Product and set up demo environments

Certification

  • Agile product owner role: foundations
  • Product Management - IIBA
  • Customer success management fundamentals
  • Okta certified administrator

Timeline

Product Manager

JumpCloud
07.2023 - Current

Service Managed Engineer

BeyondID
12.2022 - 06.2023

Cloud Operations Senior Analyst

Accenture
03.2020 - 12.2022

Systems Engineer

Concentrix
11.2018 - 11.2019

Electrical, Electronics And Communications Engineering

Mangalore Institute Of Technology And Engineering

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SHREYA HEGDE