Shreya Iyer
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
ICICI Bank
02.2021 - Current
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisting the middle and front office staff as and when required.
- Working on applications like Finnacle,Iview,FCrm, Omniflow,Inwarding Tracker.
- Distribute communication to related departments in a timely manner when needed.
Education
Masters of Commerce - Financial Accounting
Mumbai University
Mumbai10.2020
Bachelor of Commerce - Financial Accounting
Mumbai University
08.2017
HSC -
CHM College
Ulhasnagar06.2014
SSC -
Carmel Convent High School
Badlapur, India06.2012
Skills
- MS Office
- Problem Resolution
- Customer Service
- Analytical thinking
- Workload management
- Organizational skills
- Quality control
- Task prioritization
- Critical thinking
- Customer Relationship Management (CRM)
- Problem-solving abilities
- Emotional intelligence
Certification
Google Data Analytics Professional Certificate.
Languages
English
Hindi
Marathi
Tamil
TRAVELLING TO NEW PLACES
Love travelling to new places and understanding their culture, food and history.
Timeline
Assistant Manager
ICICI Bank
02.2021 - Current
Masters of Commerce - Financial Accounting
Mumbai University
Bachelor of Commerce - Financial Accounting
Mumbai University
HSC -
CHM College
SSC -
Carmel Convent High School
Similar Profiles
Edison Ravi KoilpillaiEdison Ravi Koilpillai
IT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI PrudentialIT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI Prudential
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
SANTOSH GUPTASANTOSH GUPTA
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))
Mohammad Kaif ShaikhMohammad Kaif Shaikh
Relationship Manager at ICICI BankRelationship Manager at ICICI Bank
Kaon WilliamsKaon Williams
Assistant Manager at Extra Space StorageAssistant Manager at Extra Space Storage