Accomplished administrative and marketing professional with over 10 years of experience supporting executives and managing office operations in high-profile hospitality and corporate environments. Adept at coordinating complex schedules, organizing high-impact marketing campaigns, and providing top-notch administrative support. Proven ability to enhance team performance through effective communication, meticulous attention to detail, and proactive problem-solving. Skilled in managing multiple tasks, maintaining confidentiality, and leveraging advanced technical proficiencies in SAP, Concur, ARIBA, and MS Office. Known for delivering exceptional customer service, driving brand awareness, and executing strategic initiatives that align with organizational goals. Proficient in social media marketing, event coordination, and vendor management, with a strong background in preparing detailed reports and presentations for senior leadership. Adaptable, self-motivated, and committed to fostering a collaborative and high-performance work environment.
- Managed calendars and coordinated email communications with key stakeholders, including customers, investors, and partners.
- Organized events and coordinated travel logistics for the Executive Office.
- Performed administrative activities such as managing mailing lists, managing calendars and other office duties.
- Generated reports, presentations and tracked project deadlines to ensure timely completion.
- Shadowed leaders during internal and external meetings, taking detailed notes and scheduling follow-ups with relevant stakeholders.
- Conducted research and produced concise notes and one-pagers on various topics and organizations to assist leaders in meeting preparations.
- Facilitated clear and effective communication within a multicultural and international team.
- Accurately recorded meeting minutes and ensured timely follow-up actions with various stakeholders.
- Prepared detailed reports on marketing activities, including cost analysis, revenue generation, and customer feedback.
- Supported marketing managers by managing phone calls, taking messages, and scheduling meetings.
- Coordinated with advertising agencies to ensure timely delivery of advertisements.
- Created TSS sheets, processed budget approval requests, and managed closure for raising purchase requisitions (PR).
- Updated and maintained the marketing spend tracker.
- Proficient in SAP, Concur, and ARIBA systems.
- Raised purchase requisitions in ARIBA and supported procurement in issuing purchase orders (PO).
- Ensured all invoices were received for raised POs and resolved issues related to delayed payments.
- Assisted vendors through the registration process for new or modified entity requirements.
- Managed artwork adaptations and obtained necessary approvals.
- Handled administrative requests and queries from senior managers.
- Organized meetings and recorded detailed minutes.
- Developed and executed a monthly marketing plan to stimulate business growth.
- Managed campaigns and projects for all media placements.
- Oversaw the creation and ongoing development of hotel brochures, printed materials, advertisements, documents, and promotional content.
- Enhanced brand awareness across all market segments.
- Directed online marketing activities and researched new promotional sites to ensure competitive availability and pricing.
- Expanded and utilized the past guest database for targeted email and mailing campaigns.
- Continuously explored and implemented leisure marketing opportunities, emphasizing third-party promotions to drive business.
- Prepared comprehensive weekly reports on marketing activities and results.
- Crafted and implemented effective communication messages across various media, including the internet and newsletters.
- Managed media relations and measured the effectiveness of media campaigns.
- Liaised with creative and PR agencies to ensure cohesive marketing strategies.
- Designed marketing collaterals to support promotional efforts.
- Participated in weekly marketing meetings and other relevant discussions as required.
- Scheduled and prepared agendas and meeting materials, and documented minutes for various meetings.
- Maintained attendance records and assisted with payroll activities for the team.
- Managed leave planners and leave records for all team members.
- Kept and updated employee records.
- Assisted with recruitment processes, including performance checks and issuing employment contracts.
- Supported employee performance management procedures.
- Scheduled interviews and assisted in orientation, training, and seminar coordination.
- Coordinated vendor contracts.
- Prepared rate letters for team accounts.
- Organized travel arrangements including flights, cars, and hotel bookings for the team.
- Managed expense reports via Concur for directors.
- Coordinated and maintained calendars for directors.
- Entered and updated SFA for team members during client visits.
- Coordinated FAMs, customer events, and internal events with the assigned event lead.
- Provided comprehensive secretarial and administrative support to the General Manager.
- Coordinated with other executive and support staff to ensure a high-performance, customer service-oriented work environment.
- Typed and drafted memoranda, correspondence, and various reports, often handling highly sensitive and confidential information.
- Ensured the accuracy and completeness of materials and reports for signature; proofread documents for compliance with company standards, policies, and procedures.
- Scheduled and prepared agendas and meeting materials, and documented minutes for various meetings.
- Maintained and managed the General Manager's calendar, arranging and confirming meetings.
- Handled telephone calls, providing information and addressing issues with sensitivity and sound independent judgment.
- Responded to requests for information and complaints, referring matters to appropriate staff and taking or recommending actions to resolve issues.
- Reviewed, prioritized, and routed incoming correspondence, reports, requests, and instructions, handling or referring matters as directed.
- Maintained confidentiality of proprietary materials and information.
- Prepared and reviewed written documents, including daily logs, business letters, memoranda, and reports, ensuring accuracy and completeness.
- Managed payroll for hourly employees and interns.
- Handled social media marketing for the hotel.
- Conducted monthly departmental meetings and training sessions.
- Prepared and presented monthly, quarterly, and annual sales and marketing reports during town hall meetings and owner meetings.
- Assisted walk-in guests with queries and provided property tours.
- Prepared rate letters and other important contracts.
Interpersonal Skills : Strong ability to build and maintain professional relationships