SHREYA KALA
Technical Consultant
Noida
Summary
To give the best of my capabilities in professional pursuit for the growth of the company and become a successful professional in the upcoming years and to work hard with full determination for the organization.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Technical Consultant
IFI Techsolutions
06.2022 - Current
- Managing migration (G-Suite , IMAP , Tenant to Tenant etc)
- Ensuring proper project delivery to the client with solutioning
- Creating and executing POC’s to validate Microsoft 365 solutions
- Implementing IAM solutions with Entra Id (MFA, SSPR, Customization for the M365 tenant, Conditional access etc) and Compliance policies (DLP and information protection)
- Email Security Implementation as Anti-malware/Phishing/Malware, Mail Flow rules and Defender for Office 365 (Safe attachments, Safe Links)
- Configuring MDM and MAM solution across different platforms
- Creating Microsoft Teams Voice solutions and SharePoint sites, enhancing collaboration and document management system
- Administration of Microsoft 365 admin center
- Managing Microsoft Security Implementation
- Performing Microsoft 365 migration projects ensuring minimal disruption, optimal resource utilization, meeting the prerequisites etc
- Participated in workshops for clients enhancing understanding and utilization of Microsoft 365 services
- Troubleshooting post migration issues and Microsoft 365 workloads
- Providing training post implementation of projects to IT administrator
- Handled pre sales call for 50+ global customers (Private and Government organizations)
- Delivering MCI workshops of Teams, Security, Entra ID, Copilot for Microsoft 365 for more than 30+ participants
- Worked on more than 10+ projects from start to end
- Day to day office query and task resolution at organizational level
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
Technical Advisor
Concentrix
06.2021 - 04.2022
- Exchange server deployment in the training or probation period
- Handling queries of user through ticketing tool on call and email with respect to Microsoft 365 workloads (Teams, Sharepoint, One drive, Migration, Exchange Online etc)
- Troubleshooting Issues included: Calendar issue, Outlook application issue, One Drive sync, Teams calling number allocation, Call queue and Auto attendant, SharePoint permission, users not syncing from on prem to cloud etc
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
- Contributed technical oversight to assist team project fulfillment.
Microsoft Exchange Administrator
Accenture
06.2019 - 10.2019
- Troubleshooting Exchange 2013 server and cloud issues
- Excel Reporting (Daily incident report of different teams) and queue management (Maintaining SLA)
- Handling daily escalations as the first point of contact
- Streamlined email flow by implementing proper routing, connectors, and policies.
- Investigated issues and provided technology-based solutions.
- Performed analysis, evaluation and maintenance of network systems.
- Conducted training sessions on Exchange administration topics, enhancing staff knowledge and skills within the IT department.
Senior Analyst
HCL Technologies
06.2016 - 04.2019
- Administration and Managing Exchange 2010 and Office 365 Hybrid Environment
- Handling calendar mailboxes, archival, licensing, outlook application issue, meeting not visible, free busy, out of office etc
- Coordination with multiple teams for quicker resolution with minimal effect
- Support high priority escalations and effectively handle high priority tickets
- Handled Critical Incident Management process, alert monitoring, RCA, daily reporting and Vendor Management
- Handled CIM calls as CIM Manager and sent CIM notification to all IT end users, following ITIL process
- Incident Identification, Logging, Categorization, Investigation, Prioritization, Logging and Incident Closure
- Authentication methods, deployment of exchange server, test tenant creation along with domain purchase
- EOP, DMARC, DKIM, ATP, Security Groups, Managing user access, monitoring system performance, Transport rules etc
- OneDrive sharing, sync issues, Sharepoint permissions issue etc
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Education
Electronics and Communication
DIT University
Dehradun, India 04.2012 - 01.2016
Skills
Migration and Microsoft Copilot for Microsoft 365
undefinedCertification
MS-900
Personal Information
Date of Birth: 04/24/95
Timeline
Technical Consultant
IFI Techsolutions
06.2022 - Current
Technical Advisor
Concentrix
06.2021 - 04.2022
Microsoft Exchange Administrator
Accenture
06.2019 - 10.2019
Senior Analyst
HCL Technologies
06.2016 - 04.2019
Electronics and Communication
DIT University
04.2012 - 01.2016
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