Shreya Kumari
Bangalore
Summary
Dedicated and customer-focused professional with 6 months of experience as a Call Center Junior Executive at Star Air (Oct 2025 – Present). Skilled in handling customer queries, resolving issues efficiently, and maintaining high service standards. Strong communication and problem-solving abilities with a commitment to delivering a positive customer experience and supporting organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Junior Call Center Executive
Star Air
Bengaluru
10.2025 - Current
- Handle inbound and outbound calls to assist customers with queries, requests, and complaints
- Provide accurate information about services, bookings, policies, and procedures
- Resolve customer issues efficiently while ensuring a high level of satisfaction
- Escalate complex or unresolved issues to senior team members when required
- Maintain proper records of customer interactions in CRM systems
- Follow company communication guidelines, scripts, and quality standards
- Coordinate with internal departments to ensure timely resolution of customer concerns
- Meet daily/weekly performance targets such as call handling time and customer satisfaction scores
- Handle customer complaints professionally and maintain a calm, positive attitude
- Ensure data confidentiality and comply with company policies
Education
Master of Computer Applications -
Reva University
Bangalore, IndiaBachelor of Computer Applications -
Patliputra University
Patna, IndiaSkills
- Microsoft Azure
- Basic AWS
- Java
- HTML
- CSS
- Git (Basic)
- MySQL
- Strong analytical reasoning
- Effective communication (oral & written)
- Quick learner
- Team player
- CRM ( HITHIT )
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
Microsoft Azure Fundamentals (AZ-900), 04/30/24
Projects
- Real-Time Chat Application Using MERN, Built a full-stack web application with user authentication and real-time messaging. Applied secure backend practices and database management.
- Hotel Management Software (Cashless Canteen System), Developed an application for digital transactions in canteens. Focused on improving efficiency and solving real-world problems.
Hobbies and Interests
- Cloud Architecture & Infrastructure Automation
- DevOps, CI/CD, and Cybersecurity in Cloud
Timeline
Junior Call Center Executive
Star Air
10.2025 - Current
Master of Computer Applications -
Reva University
Bachelor of Computer Applications -
Patliputra University