Shreya Malik
Gurugram
Summary
Professional business leader with a strong background in strategic planning, financial oversight, and operational management. Skilled at driving growth and optimizing resources, consistently delivering measurable results through fostering team collaboration. Recognized for adaptability, reliability, and the ability to lead through change while maintaining focus on organizational goals. Proven expertise in stakeholder relationships, project management, and innovative problem-solving. Thorough team contributor with exceptional organizational capabilities, experienced in handling multiple projects simultaneously while ensuring accuracy. Effective at prioritizing tasks and consistently meeting deadlines. Energetic and strategic thinker with a robust ability to drive business growth and foster innovative solutions. Possesses in-depth understanding of market dynamics and aims to propel company success through impactful leadership and visionary business strategies.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Chief Business Officer
Weblight Property Management Pvt Ltd
Greater Noida
01.2022 - Current
- Increased revenue by developing and implementing strategic business plans and initiatives and optimized financial management practices to ensure fiscal stability, maximize profitability, and minimize risks.
- Created long-term plan and budget to maximize ROI and continuously improve business development.
- Established performance metrics to monitor progress against strategic goals, adjusting plans as needed to achieve desired results.Fostered a culture of innovation by encouraging collaboration, creativity, and calculated risktaking.
- Navigated complex business challenges by leveraging data-driven insights and applying sound decision-making principles.
- Streamlined operations for enhanced performance with process improvements and cost reductions.Managed vendor relationships effectively negotiating contracts aimed at maximizing value while minimizing costs associated with procurement activities.
- Delivered customer-centric solutions that drove client satisfaction rates higher than industry benchmarks leading to increased customer retention and acquisition.Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Strengthened company''s market position by identifying growth opportunities and executing expansion strategies.
Operations Manager
OLX Autos
Gurugram
12.2021 - 11.2022
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Directed strategic workforce planning, performance management, and benefits administration.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency and reduced operational risks while organizing data to forecast performance trends.
- Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
General Manager
Head Field Solutions Pvt Ltd
Noida
01.2020 - 12.2021
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed and maintained relationships with clients and suppliers through account development.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Researched and identified opportunities for account growth, account penetration and market expansion and devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
- Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
Sales Manager
Cars24 Pvt Ltd
New Delhi
10.2018 - 01.2020
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Produced contracts, reports, letters, and proposals for clients.
- Supervised sales team of 60 people, stepping in to support employees and deliver smooth sales processes for clients.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Business Development Manager
Pest Shields India Pvt Ltd
New Delhi
04.2018 - 10.2018
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
- Developed and promoted successful company sales and account management.
- Consulted with product development teams to enhance products based on customer interest data.
- Developed new business by networking with prospects and valuable customers like Subway, BurgerKing, Pantaloons, Lifestyle, CCD, Starbucks, Haldirams etc
Business Development Manager
Weblight Property Management Pvt Ltd
Gurugram
08.2017 - 04.2018
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Represented company and promoted products at conferences and trade association meetings.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Applied consultative selling techniques to close business.
- Negotiated and closed long-term agreements with new clients like Parsvnath Developers, DLF, MGF in assigned territory.
- Researched and identified opportunities for account growth, account penetration and market expansion.
Customer Service Executive
Concentrix Daksh Pvt Ltd
Gurugram
06.2016 - 08.2017
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
- Modified and refined offerings and operational practices to meet changing customer requirements.
Education
MBA - International Business
GJU
Hisar, HR 08.2017 - 06.2019
Bachelor of Science - Botany
MD University
Gurgaon 08.2013 - 06.2016
Bachelor's of Education - Education
MD University
Rohtak 08.2020 - 09.2022
Skills
- Business Development
Sales background
P&L Management
Complex problems analysis
Fluent in [English]
Natural leader
Employee relations and conflict resolution
Startups and turnarounds background
Business administration
Cross-functional communications
Project development and life cycle
Timeline
Chief Business Officer
Weblight Property Management Pvt Ltd
01.2022 - Current
Operations Manager
OLX Autos
12.2021 - 11.2022
Bachelor's of Education - Education
MD University
08.2020 - 09.2022
General Manager
Head Field Solutions Pvt Ltd
01.2020 - 12.2021
Sales Manager
Cars24 Pvt Ltd
10.2018 - 01.2020
Business Development Manager
Pest Shields India Pvt Ltd
04.2018 - 10.2018
Business Development Manager
Weblight Property Management Pvt Ltd
08.2017 - 04.2018
MBA - International Business
GJU
08.2017 - 06.2019
Customer Service Executive
Concentrix Daksh Pvt Ltd
06.2016 - 08.2017
Bachelor of Science - Botany
MD University
08.2013 - 06.2016
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