Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Languages
Career Gap
Timeline
Generic

Shreya Malik

Gurugram

Summary

Operations and Client Service Coordinator with expertise in administrative support and customer relations. Demonstrated ability to solve problems effectively while prioritizing client needs. Strong organizational skills combined with flexibility and proficiency in technology. Proven track record of enhancing service delivery and team collaboration.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Event & Client Service Coordinator

TDP Global
Delhi
11.2024 - 07.2025
  • Coordinating support services, managing operations, and leveraging digital tools.
  • Served as the main point of contact for participants, guests, and vendors at community and senior-focused events, ensuring exceptional service before, during, and after each event.
  • Handled inquiries, registrations, and follow-ups for the events.
  • Anticipated guest needs and proactively arranged for seating, accessibility, and special accommodations to ensure a comfortable experience.
  • Coordinated feedback collection and post-event follow-ups with attendees.
  • Trained and supervised volunteers to maintain a consistent standard of guest interaction and service delivery.

HR Generalist

Vodafone Mobile Services
Gurgaon
02.2016 - 12.2017
  • Administer Compensation & Benefits plans.
  • Conduct employee onboarding & help organize training & Development initiatives.
  • Organize quarterly & annual employee performance reviews.
  • Assist in implementation of human resource policies.
  • Ensure compliance with labor regulations.
  • Maintain employee files & records in electronic & paper form.

Payroll Management

Tata Consultancy Services
Gurgaon
03.2013 - 12.2015
  • Operations Management
  • Emergency planning
  • Documentation & Reporting
  • Checking & Monitoring employees hours worked, calculating pay bi weekly, four weekly, tax payments and ensuring all staff have applicable tax codes for their individual circumstances.
  • Ensuring all staff paid on time and they receive accurate pay slips, managing pay leaves and setting up pension contributions making sure all tax and national insurance are paid.
  • Setting up pay for new members.

Education

MBA-Distance Learning - Human Resource

Institute of management Technology
Ghaziabad
04.2016

Bachelor Of engineering - Electrical & Electronics Engineering

Manav Rachna International University
Faridabad
06.2012

Skills

  • Event planning and scheduling
  • Event coordination
  • Collaboration and teamwork
  • Multitasking abilities
  • Case management expertise
  • Community engagement strategies

Certification

  • HRCI Human resource associate professional certification.
  • Generative AI in HR- Impact & Application of Gen AI
  • Courses in Strategic and Administrative Human Resources (LinkedIn)

Accomplishments

  • Scholarship of Rs.25000 for excellent performance in 10th & 12th exam.
  • 1st rank in Science exhibition.
  • AIR 44 in English & general proficiency Olympiad.

Interests

  • Community Engagement Projects
  • Customer centric service models
  • Social impact events

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency

Career Gap

Took intentional pause to focus on govt exams preparation and self development. Excited and Energized to return to work., 2018-2023, Proactively pursued certifications through remote learning in HRM succeeding through self management skills and strong ability to focus.

Timeline

Event & Client Service Coordinator

TDP Global
11.2024 - 07.2025

HR Generalist

Vodafone Mobile Services
02.2016 - 12.2017

Payroll Management

Tata Consultancy Services
03.2013 - 12.2015

MBA-Distance Learning - Human Resource

Institute of management Technology

Bachelor Of engineering - Electrical & Electronics Engineering

Manav Rachna International University

Similar Profiles

CREATE PROFILE
Shreya Malik