Shreya Manasa Amanchi

1. Manage the HCM operations processes for EMEA locations, in alignment

with the global/ regional compliances and business directions, managing

employee data administration, including HRIS and other HCM systems to

ensure accuracy and timely maintenance.

2. Maintain a detailed understanding of HCM data and validation mechanisms in

each system; work with technology partners and HRO vendors to investigate

issues & queries, assess impacts and formulate and propose solutions as

required.

3. Execute HCM Operations processes and ensuring appropriate service delivery

support with accurate and timely processing of information with all HCM

Operations stakeholders globally, maintain the SLAs.

4. Ability to understand and adhere to the standard operations and controls,

determine compliance with policy, apply/ recommend corrective actions

with guidance from supervisors. Own and update changes, champion strong

documentation practices.

5. Works with Global team members to provide advice / guidance to clients and

stakeholders external to HCM (i.e. Payroll).

6. Key contact for managing issues and escalations related to HCM Operational

procedures across the region including postings on Root Cause Analysis,

initiation of Risk Tickets etc.

1. Handle employee requests through the RPD ticketing tool

2. First point of contact for customer, answering queries on policy, procedure and

redirects non-HR queries as required

3. Facilitated queries regarding absence management, on-boarding, work

arrangements (EMEA, USA, UK), and all other simple and complex queries

4. Scheduling interviews for candidates through Workday

5. Handle employment verification requests for IND, USA, UK regions and

background verification for IND region

6. Provide training to new hires, team members and review their work to provide

feedback

7. Assist and provide support to the team regarding doubts and questions about

the processes on a day-to-day basis

8. Facilitate exit process including scheduling exit interviews, sending RAL,

absence management, relieving letter

9. Handle HR mailboxes and answer queries

10. Make edits to the company's internal website using HTML

1. HR Audit of P Files

2. Feedback analysis- exit employees, employees who have availed Mediclaim

3. Performance management – Audit of increment files

4. Reviewing Code of Conduct and HR Handbook of TAPF

5. Involved in employee engagement activities

6. Participated in National HR Meet held from 7th March 2018 to 9th March 2018