Summary
Overview
Work History
Education
Skills
Internship
Websites
Accomplishments
Tools
Affiliations
References
Timeline
StoreManager
Shreya Mani

Shreya Mani

Chennai

Summary

Creative and engaging account manager bringing several years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary player dedicated to aligning organizational business goals with quality work to achieve consistent success.

Happy, patient & consistent approach with an optimistic touch in everyday activities.

Overview

7
7
years of professional experience

Work History

Account Manager - Inside Sales | Mid-Tier

Freshworks
08.2021 - Current
  • Conducted customer outreach activities to build relationships with clients.
  • Negotiated pricing and contracts with customers.
  • Provided technical support to customers regarding products and services.
  • Maintained client accounts and updated CRM system with relevant information.
  • Developed presentations for prospective customers outlining product features and benefits.
  • Performed regular follow-up calls to ensure customer satisfaction levels remain high.
  • Cross-sell and upsell expansion strategies
  • Retention and Churn mitigation of customers above $6000 ARR
  • Worked on accomplishing >100% attainment of target in both the Digital level accounts & mid-tier Nurture accounts
  • Lead inside sales meetings to outline projected goals and marketing campaigns.
  • Lead content curation for target customer campaigns
  • Worked closely with the presales team for executing product demos to customers
  • Created & closed deals of $85,000 ARR
  • Built healthy relationships with customers and increased the TWE of the account book assigned

BUSINESS DEVELOPMENT MANAGER

Deepsense Digital Solutions
01.2020 - 06.2021
  • Lead Generation, Prospect Identification & Conversion, Business Relationship Management, Voice / E-mail Marketing, Corporate Profiling & Bidding
  • Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
  • Collaborated with internal teams for successful execution of projects.
  • Drafted proposals for prospects in response to their requests for information.
  • Created presentations to attract new business opportunities.
  • Negotiated contracts with vendors, suppliers, partners, and customers.

Digital Media ACCOUNT MANAGER

Deepsense Digital Solutions
01.2018 - 01.2020
  • End-to-End Client Servicing, Social Media Management, Digital Strategy & Planning, Digital Ads Execution & Reporting, Content Management, Client Pitching

DIGITAL MARKETING INTERNSHIP

Right Pitch Digital
05.2017 - 06.2017
  • Best Intern Award, Social Media Strategy, Customer Relationship Management, Digital Ads Execution, Content Management, Elevator Pitching

Education

B.COM MARKETING MANAGEMENT -

M.O.P Vaishnav College
01.2018

Skills

  • Pipeline Development
  • Contract Management
  • Opportunity Identification
  • Cold calling expertise
  • Sales Presentations
  • Persuasive negotiator
  • Customer Service
  • Account Acquisition
  • Regional sales
  • CRM proficiency
  • Prospect Follow-Up
  • Revenue Growth
  • Key relationship management
  • CRM tools, Helpdesk tools
  • Leadership & team work
  • Creative thinking and content curation
  • Email marketing
  • Business Presentations
  • Customer Relationship Building
  • Revenue Forecasting
  • Sales Pipeline Management
  • B2B Sales
  • Upselling and Cross Selling
  • Excellent Communication
  • Reliability
  • Adaptability and Flexibility
  • Elevator Pitching

Internship

DIGITAL MARKETING INTERNSHIP, Right Pitch Digital, 05/01/17, 06/01/17, Best Intern Award, Social Media Strategy, Customer Relationship Management, Digital Ads Execution, Content Management, Elevator Pitching

Websites

Accomplishments

  • >100% Sales Attainment Q2 & Q4 2023
  • Quarterly Awards - Outstanding Sales Performer 2022
  • 3x of Set OKR in phone outreach
  • $85,000 ARR deal closure
  • Account Manager to Mid-Tier Account Manager
  • Amazon Voucher award for Monthly Sales Topper
  • Rising Train the Trainer : Guest Talk - HDFC Bank - Customer Centricity
  • Best Intern Award : Right Pitch Digital, Recognized by M.O.P Vaishnav College

Tools

  • ZoomInfo
  • Chargebee
  • Power BI
  • Outreach
  • CRM, Helpdesk & Service Desk
  • SalesBot
  • Canva, Envato
  • Facebook Ads Manager

Affiliations

  • Tennis, Table Tennis
  • Chess
  • Swimming
  • Song/Creative Writing

References

References available upon request.

Timeline

Account Manager - Inside Sales | Mid-Tier

Freshworks
08.2021 - Current

BUSINESS DEVELOPMENT MANAGER

Deepsense Digital Solutions
01.2020 - 06.2021

Digital Media ACCOUNT MANAGER

Deepsense Digital Solutions
01.2018 - 01.2020

DIGITAL MARKETING INTERNSHIP

Right Pitch Digital
05.2017 - 06.2017

B.COM MARKETING MANAGEMENT -

M.O.P Vaishnav College

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