Shreya Mishra
Training Manager - Learning and Development
Noida
Summary
Training and development professional with strong focus on team collaboration and achieving results. Skilled in designing and implementing effective training programs, fostering continuous learning, and adapting to changing needs. Known for reliability, strong leadership, and excellent communication skills. Prepared to drive impactful training initiatives and enhance organizational performance.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Manager - Training & Development
Axis Bank
04.2024 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Drove continuous improvement by incorporating feedback from employees and managers into ongoing curriculum updates.
- Streamlined compliance-related education processes by automating data tracking methods related to mandatory certifications.
- Successfully integrated remote learning options into existing course offerings, accommodating both in-person and virtual trainees.
- Improved overall efficiency within the company by identifying skill gaps among employees and providing targeted solutions through tailored training sessions.
- Facilitated cross-functional collaboration among departments through well-organized team building activities and workshops.
- Increased employee retention by analyzing performance data and adjusting training strategies accordingly.
- Coordinated with subject matter experts to ensure all content was accurate, relevant, and up-to-date before delivery of each session.
- Mentored team members in developing effective presentation skills, enhancing their ability to deliver impactful training sessions.
- Collaborated with department heads to assess company-wide training needs and develop strategic plans for addressing them.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
Deputy Manager- Training
Axis Bank
10.2021 - Current
- This is a new domain and got an opportunity to handle team where the agenda is to drive credit card, general insurance, and other products digitally.
- Daily rhythm to conduct meetings, check performance of team and understand the progress in batches or of floor.
- Also, conducted various soft skills and grooming trainings on topics like tone and voice modulation, rapport building.
Senior Trainer
iEnergizer
06.2017 - 04.2021
- Worked as a Process Trainer for an International Campaign where the key agenda revolved around selling and marketing of digital gadgets like mobile phones, tablets, etc.
- Being part of an international campaign, trained more than 25 batches in Sales.
- Conducted client based online trainings during the pandemic.
- Also, did the client trainings on the tools launched like Salesforce for chat handling.
- Worked closely on creating contents and uploading them on LMS and help NHT batches to complete the training courses and module.
- Worked on creating contents on important topics like anger management, email etiquette, stress management, to help in conducting and facilitating leadership trainings for newly promoted trainers, TLs, and quality analysts.
- Conduct the TNA sessions with the method of coaching and feedback based on the TNIs conducted within a quarter.
Lead Trainer
Concentrix
05.2016 - 06.2017
- Associated with the ramp project.
- Trained more than 15 batches with a throughput of 92-95%.
- Assessed employees and designed training to address problem areas through TNIs.
- Worked on the process of learning gym and cycle when the training is being delivered.
- Worked on project likes Feel of the call, drive AHT, Grad Bay performance and the efficacy of BQ’s.
Process Trainer
Wipro
01.2015 - 04.2016
- Have trained more than 10-12 batches for Voice and Non-Voice campaign.
- Provided assessments to workers and designed training programs to address identified issues.
- Completed presentations to help train employees on soft skills.
- Also, worked on deriving performance from the new hires to meet the sales targets.
- Maintained the throughput of 91-92% in batches.
- Got awarded for maintaining highest throughput for 3 months.
Associate
Wipro
07.2014 - 01.2015
- Was part of international chat process where on daily basis the interaction was with UK customers and help them with technical issues with the devices like modem, router and mobile.
- Top performer for 3 months in CSAT and NPS.
Education
B.Tech -
GNIT Girls Institute of Technology
01.2010 - 01.2014
12th - undefined
City Montessori school
10th - undefined
City Montessori school
Skills
Mentoring
Training facilitation
Organizational development
Stakeholder management
Employee engagement
Classroom instruction
Leadership training
Staff development plans
Training delivery
Process evaluation and enhancement
Training solutions development
Workforce planning
Course development
Coaching and mentoring
Training material updates
Certification
PLC SCADA, WORKSHOP ON PLC SCADA and ETHICAL HACKING. ONE MONTH LEARNING PROGRAM IN EMBEDDED SYSTEM., 2010 AND 2013
Accomplishments
- Received award for SPOKEN ENGLISH in 2007.
- Received certificate for BLUE RING FOR DIABETES AWARENESS held in 2010.
- Received certificate for NATIONAL SYMPOSIUM ON APPLICATION OF NANO SCIENCE IN CONSTRUCTION MATERIAL, ENERGY AND ENVIRONMENT in 2013.
- Received award as the best trainer in maintaining the throughput for three consecutive months.
- Received award for the top performer for year 2018 and 2019.
Training
- Done 4 weeks of industrial training in HINDUSTAN AERONAUTICS LIMITED (HAL), LUCKNOW.
- Done 2 weeks summer training in BHARAT SANCHAR NIGAM LIMITED (BSNL), LUCKNOW.
Personal Information
- Spouse Name: Mr. Aditya Upadhyaya
- Date of Birth: 01/11/91
- Gender: Female
Timeline
Manager - Training & Development
Axis Bank
04.2024 - Current
Deputy Manager- Training
Axis Bank
10.2021 - Current
Senior Trainer
iEnergizer
06.2017 - 04.2021
Lead Trainer
Concentrix
05.2016 - 06.2017
Process Trainer
Wipro
01.2015 - 04.2016
Associate
Wipro
07.2014 - 01.2015
B.Tech -
GNIT Girls Institute of Technology
01.2010 - 01.2014
12th - undefined
City Montessori school
10th - undefined
City Montessori school
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