Outdoor sports, Swimming, Cooking
Shreya Mohan
Business Analyst
A-802, Shakti Calista, Sector 8, Ghansoli, Navi Mumbai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Application Development Analyst
Accenture Solutions Pvt Ltd
Mumbai
12.2021 - Current
- Designed best practice documentation for development.
- Resolved system test and validation problems to provide normal program functioning.
- Participated in design and planning exercises for future software rollouts.
- Created software applications in test-driven development environment.
- Conducted scheduled system upgrades to maximize performance.
- Designed new features for mobile apps to provide mobile functionality for brand features.
- Assisted with creation of user manuals.
- Updated technical documentation, product specifications and technical training materials.
- Designed and developed application scripts for test scenarios.
- Explained project technical risks and benefits during project kick-off.
- Developed and implemented personalized client solutions using programming language expertise.
- Guided team in layout modifications to improve functionality.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Developed multi-channel roadmap for desktop and web applications.
- Delivered support training to help customers learn key features of applications.
- Analyzed work to generate logic for new systems, procedures and tests.
- Translated technical concepts and information into terms parties could easily comprehend.
Senior Business Program Co-ordinator
Ameriprise Financial India LLP
Noida
07.2021 - 12.2021
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Strengthened communication skills through regular interactions with others.
Client Service Specialist
NIIT LTD
Gurgaon
05.2018 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Developed and implemented customer satisfaction surveys to measure customer service quality.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Bachelors Of Commerce (Honours) - Accounting And Finance
Government TRS College
Rewa, Madhya Pradesh 07.2011 - 06.2014
Masters Of Commerce - Accounting And Business Management
Government TRS College
Rewa, Madhya Pradesh 07.2014 - 05.2016
PGDM-MBA - Marketing And Finance
Jaipuria Institute of Management
Lucknow, Uttar Pradesh 06.2016 - 04.2018
Skills
DevOps
Database configuration
Analytics
Testing and maintenance
Advanced SAP knowledge
Technical Analysis
External Solution Integration
Team Building
Customer support
Operational analysis
Solutions deployment
Program testing software
Accomplishments
- Supervised team of Number staff members.
Certification
Certified [AI Mastery Program], [be10x]
Interests
Timeline
Certified [AI Mastery Program], [be10x]
05-2023
Application Development Analyst
Accenture Solutions Pvt Ltd
12.2021 - Current
Senior Business Program Co-ordinator
Ameriprise Financial India LLP
07.2021 - 12.2021
Client Service Specialist
NIIT LTD
05.2018 - 07.2021
PGDM-MBA - Marketing And Finance
Jaipuria Institute of Management
06.2016 - 04.2018
Masters Of Commerce - Accounting And Business Management
Government TRS College
07.2014 - 05.2016
Bachelors Of Commerce (Honours) - Accounting And Finance
Government TRS College
07.2011 - 06.2014