SHREYA MUKHERJEE
KOLKATA
Summary
Results-driven banking professional with extensive experience at State Bank of India, excelling in branch operations management and customer relationship management. Proven track record in achieving CASA and Advance targets and reducing NPAs through strategic decision-making and effective team leadership. Skilled in regulatory compliance and credit processing, delivering impactful results in a competitive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Desk Officer Operations
State Bank of India
Kolkata
06.2024 - Current
- Compiled weekly progress reports for various team projects.
- Created presentations for internal meetings utilizing Microsoft Office applications.
- Drafted correspondence, memos, and documents for senior management as requested.
- Provided administrative support for organizing meetings, conferences, and events.
Branch Manager
State Bank of India
Malda
05.2019 - 05.2024
- Successfully headed a branch having a deposit base of Rs 210 crores and advances of Rs 148 crores. Led and managed a team of 10-12 across operations, sales, and customer service functions.
- Achieved annual CASA targets, driving significant loan book growth.
- Reduced NPAs through rigorous credit monitoring and timely follow-ups.
- Enhanced branch business by implementing effective cross-selling strategies for banking products.
- Ensured compliance with RBI regulations, internal audits, and statutory norms at 100%.
Probationary Officer
State Bank of India
Kolkata
11.2016 - 04.2019
- Verified customer identities and collected documentation to comply with Know Your Customer regulations.
- Ensured adherence to banking regulations, including Anti-Money Laundering policies.
- Conducted due diligence on potential clients to evaluate creditworthiness.
- Analyzed financial statements, such as balance sheets and income statements.
- Assisted loan officers in preparing loan documents and closing packages.
Education
Bachelor of Arts - Economics
JADAVPUR UNIVERSITY
KOLKATA09-2014
MBA - Financial Management
DR DY PATIL UNIVERSITY
PUNESkills
- Branch operations management
- Retail banking and CASA growth
- Sales and business development
- Credit and loan processing
- Regulatory and compliance (RBI, KYC, AML)
- Customer relationship management
- Team leadership
- Decision making aptitude
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Certification
- NISM Series V-A: Mutual Fund Distributors Certificate
- Certified Associate of the Indian Institute of Bankers (CAIIB), Indian Institute of Banking and Finance (IIBF)
- Certified Insurance Facilitator (CIF), SBI Life Insurance
- Specified person (SP) - SBI General Insurance
Accomplishments
- Awarded 6 gems from senior management for achieving the deposit and advance budget, as well as good performance in internal and statutory audits over the years
Timeline
Desk Officer Operations
State Bank of India
06.2024 - Current
Branch Manager
State Bank of India
05.2019 - 05.2024
Probationary Officer
State Bank of India
11.2016 - 04.2019
Bachelor of Arts - Economics
JADAVPUR UNIVERSITY
MBA - Financial Management
DR DY PATIL UNIVERSITY
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