Shreya Nair

• Act as a primary consultant for HCM and worked directly with key business and IT stakeholders to confirm requirements, consider design alternatives, facilitate discussions, and ultimately drive requirements sign-off.
• Assist with day to day ongoing Workday Talent & Performance support. Experience working on Talent deployment as well, in the capacity of an analyst.
• Experience with configuration of Talent & Performance module for Customer Confirmation Sessions (CCS) in deployment projects. Actively involved in end-to-end and user acceptance testing query troubleshooting.
• Performed maintenance of workday structures such as supervisory org, location, custom org etc.
• Configured Workday security roles & groups to the required level of confidentiality. Maintain / assign security role assignments.
• Created new business processes and notifications in deployment and Sandbox tenants.
• Troubleshoot, and performed corrections/rescinds for client issues with Workday transactions.
• Assisted with regression testing for HCM during Workday release and Phase 2 go-live.

Key Achievements

• Played a key role in leading L1 Workday Support workstream for client organization.
• Streamlined support activities like weekly password reset after Sandbox refresh for 60+ HR users. This significantly increased the bandwidth of support team members to take up more strategic activities, as prior to this the HR users would reach out separately to individual support team members and there was no way to track these requests.
• Led the business process map guide update activity for a client organization. Created process flow diagrams based on the testing result of each business process with different scenarios and brought out the various complex condition rules configured on the business process steps.

Role Description

• Analyze existing HCM processes of clients and identifying areas needing improvement and propose solutions designed to optimize their output.

• Evaluate new features and match with use cases that can be solved for the client.

• Conduct end user trainings on modules that have been implemented.

• Monthly audit of data maintenance to ensure correctness of data in the system at all times.

• Responsible for documentation of system processes and creation of end user manual.

Key Achievements

• Initiated success of a government organization by improving performance, hiring practices and management systems.
• Spearheaded the efforts on digitizing recruitment process (Taleo) for a global business conglomerate.
• Provided dashboards for forecast analysis and ad-hoc reporting in support of decision-making.

Role Description

• Managed multiple projects and delivered end to end implementation of Darwinbox - starting from Business process mapping to User Acceptance testing and taking the customer live with Darwinbox in a defined timeline
• Analyzed business requirements and designed solutions covering various functional scenarios and prepare presentations for client demo
• Assessed business needs and problem areas to create focused solutions like setting up policies from scratch.
• Prepared the blueprint documents, functional specifications in the Business process mapping stage.
• Developed flowcharts and diagrams to describe and lay out logical operational steps.
• Mapped processes to holistically examine business flow and identify improvement opportunities.
• Coordinated with the Development team to define any change request from the client and solution for the client-specific use case
• Planned and led meetings and working sessions effectively with both client and product development teams
• Delivered in-depth Darwinbox training, imparting knowledge of best practices.
• Guided the client through the change management process and managing both internal and external expectations
• Provided support to the client throughout the Implementation and Post Go-live support phase (before handing over to Customer Success team)
• Prepare documentation to hand over the account to Customer Success team

Key Achievements

• Completed implementation cycle within 60 days (defined timeline - 90 days) for small to mid-size clients. This includes all the 11 modules that Darwinbox had to offer.
• Assisted an India based start-up with global presence with devising HR polices and implementing the system for their Singapore entity.
• I was introduced as an SME in some projects to mentor and enable the newer team members to effectively roll out the implementation.

Role Description

• Acted as a techno-functional consultant and provided recommendations on process, resolved queries.
• Configured and managed client’s instance on Darwinbox; Assisted and trained clients to do it on their own
• Devised engagement plans that considered customer's business goals and map product capabilities to achieve these goals
• Drove product adoption and achieved process success for customers
• Supported clients during critical HR events like Appraisal, Increments etc.
• Gathered feedback on product experience during the entire customer lifecycle via targeted surveys
• Identified prime targets for up-sell/cross-sell and engaged Sales team to execute on those opportunities
• Shared best practices with clients on how to achieve product success with Darwinbox
• Identified risks proactively, mitigated and escalated as deemed appropriate

Key Achievements

• Played a key role in stabilizing the west region of the customer success vertical which was newly founded in July 2019.
• Managed the relationship with a marquee client - One of the leading organizations in India's real estate industry - and cultivated customer loyalty.

Role Description

• Provided technical support and ad-hoc training to key customers.
• Provided support across all modules like – Leave Management, Time Management, Performance Management, Claims, Exit, Confirmation and others.
• Helped with the development and improvement of the product by gathering feedback and identifying recurring issues and addressing these with the project manager.
• Conducted end user training, configured and re-implemented the software to fit the needs and wants of the customer.
• Provided advance level of support in the configuration and implementation of different modules for different clients.
• Helped develop custom features for clients that moved into support.
• Analyzed, updated, and improved the content of FAQs and User Manuals for new and existing product modules thereby ensuring information accessibility, as required.
• Promoted client retention by providing timely support and accurate payroll processing.
• Collaborated with technical support and/or other internal departments to ensure total client satisfaction to increase revenue margins.
• Participated in onsite meetings with clientele during the project cycle to understand custom requirements and also provided onsite support