Shreya Pandey
Summary
Seasoned Business Analyst offering 1.5 years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
1
1
Certification
Work History
Business Analyst
BangMetric Services
- Having over 1.5 year of IT experience, serving more than three customers in the US and South Africa
- Having Command over problem-solving, teamwork, and client satisfaction
- Expertise in business analysis, process definition for ServiceNow modules, user story development, and project implementation using Agile methodology.
Service Request Management - Alloy Industry
- The scope of the Project was to create Catalog items in the Service Portal, attach the related workflows and configure the Service Request Management in ServiceNow to facilitate the management of Catalog Requests raised by the Users
- Conducted Requirement elicitation sessions for the ServiceNow Request Management
- Documented Catalog item forms and workflows by utilizing Data Templates and collaboration with various client teams
- Created Process flow diagrams for the Catalog Items using Microsoft Visio
- Generated High level project summaries for weekly status reports
- Managed Creation and organization of Agile Stories based on Client Requirements
- Co-ordination and support of client UAT, verifying defects and enhancements and working with the development team to rectify.
Risk management - Consulting Firm
- Implemented the Risk Management Module of ServiceNow GRC
- The project also comprised of configuring Risk and Audit Management for mitigation of risks in various departments of the organization
- Facilitated the requirement gathering sessions with the Client to gather specifications for the ServiceNow Risk and Audit Management
- Organized workshops with the client to define the Risk attributes and establish Audit management functionality
- Compiled a high-level project status report, highlighting the overall development process for daily scrum reports
- Created comprehensive design documents outlining the recommended solution and configurations
- Provided support to end users to address any enhancement requests that arise after the implementation
- Participate in testing and ensure all the required documentation.
Strategic Portfolio Management - Manufacturing Industry
- The project consists of the lifecycle of product which comes from the Idea and then converted to a real one
- Facilitated a series of requirement gathering sessions to capture the requirement gathering for the implementation of Strategic Portfolio Management
- Collaborated with client to establish and finalize the agreed process flows using Miro
- Created design document and test scripts to ensure successful delivery of the application to the client
- Prepared Code migration documents and obtained client approval following the Go-Live phase of the application
- Managing and communicating process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customers expectation.
Supplier Issue Management - Health Care Industry
- Implemented the Incident Management Module of ServiceNow ITSM
- The project also comprised of Reports and Dashboards which show the data of Agents and Incidents they locked
- Coordinated with client teams to gather the project requirement for the implementation of ITSM Incident Management
- Collaborated with the client to establish and finalize the agreed process flows using Miro
- Designed Project Summary
- Utilized Hybrid methodology to prepare the User Stories and plan them, while maintaining the project Log and conducted sprint planning
- Created comprehensive design documents outlining the recommended solution and configurations
- Provided support to end users to address any enhancement requests that arise after the implementation
- Co-ordination and support of client UAT, verifying defects and enhancements and working with the development team to rectify.
Legal Service Delivery - Games Industry
- Implemented the Legal Service Module of ServiceNow
- The project also comprised of Request which is been generated for Legal User then reviewed by Lawyers and then stored
- Coordinated with client teams to gather the project requirement for the implementation of Legal Service Delivery
- Collaborated with the client to establish and finalize the agreed process flows using Miro
- Designed Project Summary
- Utilized Hybrid methodology to prepare the User Stories and plan them, while maintaining the project Log and conducted sprint planning
- Created comprehensive design documents outlining the recommended solution and configurations
- Provided support to end users to address any enhancement requests that arise after the implementation
- Co-ordination and support of client UAT, verifying defects and enhancements and working with the development team to rectify.
Education
Information Technology And Marketing
Institute of Management Studies
Ghaziabad06.2023
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Raj Kumar Goel Institute of Technology
Ghaziabad, India06.2019
Skills
- Effective Communicator and Good Orator
- Performance Focused
- Collaborative and Proactive
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- Business process improvement
- User Acceptance Testing
- Data Analysis
- Business Process Mapping
- Stakeholder Management
- Software development life cycle
- Technical team interactions
- Team Collaboration
Accomplishments
- Awarded the Best Performer of the Month Award.
- Client Interface - Worked in close collaboration with clients, providing solutions and effective Ideas
Certification
- Service Now ITSM Process, Udemy
- Micro Certifications, Service Now
Current Organization
BangMetric Services
Timeline
Business Analyst
BangMetric Services
Service Request Management - Alloy Industry
Risk management - Consulting Firm
Strategic Portfolio Management - Manufacturing Industry
Supplier Issue Management - Health Care Industry
Legal Service Delivery - Games Industry
Information Technology And Marketing
Institute of Management Studies
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Raj Kumar Goel Institute of Technology