Shreya Parekh

As a Senior Executive, I am responsible for onboarding Australian clients to our KONDESK CRM platform, which is specifically designed for the education immigration industry. I guide clients through detailed, module-wise training sessions to ensure they are confident and efficient in using the system. Following onboarding, I manage client accounts by addressing ongoing needs, handling new feature requests, and reporting technical issues or bugs directly to the development team. Additionally, I prepare and maintain weekly and monthly reports to track client progress, system usage, and overall performance. I also work extensively with JIRA, managing automation for escalated client tickets—including new feature requests, bugs, and other escalations. This involves coordinating with developers, analyzing and resolving issues, and ensuring accurate categorization and labeling of each ticket throughout its lifecycle

I worked in the AT&T department in Etech , a part of one of the largest telecommunications companies in the U.S. My main responsibility was to support U.S. and global sellers by placing orders on their behalf and managing their billing accounts. I ensured smooth communication and timely processing of requests. Due to my consistent performance and dedication, I was recognized as the Top Performer by Etech in February 2024.

• Managed and maintained the website used for student data entry into the CRM system.
• Oversaw various administrative processes related to the website and student information management.
• Prepared administrative reports, including laboratory data and performance summaries.
• Developed and documented job descriptions and workflows to improve operational efficiency.

As a COV Support Executive, I was responsible for assisting Australian and UK clients by managing customized cover orders. Once a client placed an order through the website, I reviewed the customization requests and coordinated with the SolidWorks engineering team to prepare mockups. I played a key role in resolving client queries and issues through the Freshdesk ticketing system. My role involved direct communication with Australian clients to understand their specific requirements and ensure accurate handover to the design team. I also performed essential CRM activities, updating product details and maintaining accurate client records. Additionally, I was responsible for billing calculations and ensuring that all billing-related information was correctly documented and processed.

• Oversaw budgeting and resource allocation for the Data Operations department, ensuring optimal use of financial resources.
• Reduced time spent on manual tasks by developing automated workflows for common data operations.
• Championed the adoption of cloud-based infrastructure for scalable storage and processing power in big data operations.
• Collaborated with cross-functional teams to integrate data operations into broader company strategies and goals.