MICROS
Shreya Patial
Retail Supervisor
Shimla
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.Excellent customer relations aptitude and relationship-building skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Retail Supervisor
The Oberoi Group
Gurgaon
12.2020 - 03.2023
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Entered and priced inventory to assist with efficient restocking.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Coordinated merchandising displays, signage and sales enablement.
- Created timely and accurate inventory, cash and production reports for senior managers.
Education
Bachelor of Arts - Tourism
Indira Gandhi National Open University
Delhi 06.2020 - 12.2021
Hotel Management
Oberoi Centre of Learning And Development
Delhi 08.2017 - 07.2020
Skills
Strategic selling
Developing brand messaging
Written Communication
Dependable and Responsible
Decision-Making
Attention to Detail
Problem-Solving
Analytical and Critical Thinking
Excellent Communication
Front office operations
Event Coordination
Inventory controls
Staff Management
Software
OPERA
CANVA
SAP
Certification
Certificate of Proficiency in Systematic Training and Education Program in Hotel Operations for three years
Timeline
The Fundamentals of Digital Marketing
07-2022
Retail Supervisor
The Oberoi Group
12.2020 - 03.2023
Certificate of Proficiency in Systematic Training and Education Program in Hotel Operations for three years
07-2020
Bachelor of Arts - Tourism
Indira Gandhi National Open University
06.2020 - 12.2021
Hotel Management
Oberoi Centre of Learning And Development
08.2017 - 07.2020