Shreya Pendkur
Customer Service /Process Management
Bengaluru,KA
Summary
Proactive and results-driven Customer Service Professional with over three years of experience managing service operations in fast-paced corporate environments. Expertise in customer relationship management, billing coordination, and team leadership within the medical equipment and education sectors. Skilled at balancing client satisfaction with operational efficiency while consistently achieving high standards of communication and organization. Committed to fostering positive client experiences and driving team performance and operational success.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Senior Process Executive
Cognizant
10.2024 - 11.2025
- Managed end-to-end customer service operations for medical equipment orders, ensuring timely response and issue resolution.
- Coordinated delivery and pick-up scheduling with logistics teams to guarantee on-time service for hospitals and home-care clients.
- Maintained detailed customer records and service reports, ensuring seamless follow-ups, and audit readiness.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Student Support
IELTS Masters
08.2022 - 01.2024
- Managed a team of 10+ employees in the Academic Department, providing leadership, guidance, and support to ensure team cohesion, and productivity.
- Guided the students on the LMS module.
- Prepared payroll reports and analyzed payroll data to support decision-making processes, and ensure accurate financial reporting.
- Implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in higher student engagement levels.
Education
Bachelor of Commerce - Accounting And Finance
VVN Degree College
Bangalore, India 04.2001 -
Skills
Proficient in MS Office
Timeline
Senior Process Executive
Cognizant
10.2024 - 11.2025
Senior Student Support
IELTS Masters
08.2022 - 01.2024
Bachelor of Commerce - Accounting And Finance
VVN Degree College
04.2001 -