Painting , Learning new Language , Dancing , Reading books
Hi, I’m
Shreya Poojary
Assistant Spa Manager
Bangalore
Summary
"A motivated and customer-focused professional with over 3 years of experience in customer service. Proven track record of managing customer queries, resolving complaints, and ensuring customer satisfaction. Strong communicator with excellent problem-solving skills and the ability to work in high-pressure environments. Passionate about delivering exceptional service and enhancing customer experiences."
Overview
3
years of professional experience
3
Language
Work History
The Zen Aura Spa, Bangalore
Assistant Spa Manager
12.2022 - Current
Job overview
•Assisted in daily spa operations and team supervision
•Managed appointment bookings and customer service
•Handled client queries and ensured smooth front desk operations
•Maintained cleanliness and hygiene standards across the spa
•Supported spa manager in staff scheduling and training
•Ensured excellent guest experience, leading to a 20% increase in client retention
Education
SMS English Medium School, Brahmavar Brahmavar
University Overview
School Name : SMS.Eng.medium high school, Brahmavar
Duration. : 2015-2018
College. : Girls College PUC, Udupi University
Duration : 2019-2020
Description
Focused on subjects such as Economics, Accountancy, Business studies.
Skills
Soft Skills
Communication ( written and verbal )
Time Management
Adaptability
Team Collaboration
Problem-Solving
Skills
Microsoft office Suite ( Excel,Word,PowerPoint)
Financial Report
Skills within Job Descriptions
Handled financial transactions, maintaining accurate records, and improving accounting processes
Collaborated with the marketing team to enhance promotional strategies, leading to a 10% increase in sales
Additional Information
Courses
PMKK Computer course
Interests
Timeline
Assistant Spa Manager
The Zen Aura Spa, Bangalore
12.2022 - Current