Shreya Prajapati

Specialist | January 2017 – Present
Goregaon, Mumbai / Gandhinagar, Gujarat

Current Role: Global Operations , Digital Channels – Citi Bank NAM (Dec 2019 – Present)

• Validating payments and performing UI testing on CitiDirect Business Evolution Application.
• Coordinating global teams for software testing across multiple regions (NAM, ASIA, EMEA, LATAM).
• Conducting training sessions, preparing test cases, and managing post-release activities.
• Collaborating with Scrum Masters and Agile teams to streamline workflows and ensure compliance.

Previous Roles:

• Payments Specialist, Citi Bank UAE (March 2019 – Nov 2019) – Processed local and cross-border payments, conducted compliance audits, and handled client inquiries.
• Credit Assessment Officer, CitiBank Australia (Jan 2017 – Feb 2019) – Managed credit card applications, document verification, and team performance, earning two Best Performer awards.

Customer Relations Advisor | Jan 2015 – Dec 2016

• Retained customers and upsold phone contracts and services for Three UK.
• Achieved top performer recognition among 600 employees.
• Provided customer support, handled escalations, and coached team members.

Technical Support Professional | June 2014 – Jan 2015

• Provided remote troubleshooting for Hewlett-Packard (HP) North America customers.
• Assisted in technical issue resolution and promoted warranty sales.
• Developed and maintained strong relations with customers to meet quality expectations.

• Managed client communications and project coordination.
• Oversaw fundraising activities and preparation of public relations materials.

• Oversaw tenant agreements, financial reporting, and budgeting.