Shreya Rajawat
Service Coordination Supervisor
Gurgaon
Summary
Experienced team leader with a proven track record in guiding teams, managing complex projects, and achieving strategic objectives. A practical problem-solver adept at resolving issues and conflicts to drive team and organizational success. Highly effective in process improvement and skilled in driving ideation and execution of process changes.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Service Coordination Supervisor
Cepheid India Pvt Ltd.
9 2021 - Current
- Overseeing daily operations for the South Asia Service Coordination Team, ensuring smooth workflow and timely completion of tasks (contracts renewal, engineer visits, spare parts dispatch - local and international, defective parts return, quotation and invoicing process).
- Applied strong leadership talents and problem-solving skills to maintain team efficiency, organize workflows, and ensure adherence to global SOPs.
- Enhanced operational workflow by identifying and eliminating bottlenecks in daily procedures. Implemented continuous improvements in processes through multiple enhancements in SAP and SFDC CRMs.
- Generated reports and presented information to upper-level managers and stakeholders, facilitating effective stakeholder management.
- Developed novel and improved service support strategies and process improvement initiatives.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to a more skilled workforce.
- Streamlined inventory management processes for FSE trunk stock, leading to an automated stock handling system.
- Facilitated seamless communication between cross-functional teams, ensuring alignment across all teams.
- Served as SME for SAP ECC - S&D module for the APAC region and participated in the S4 HANA implementation project as an SME. Proficient in the MM module.
- Evaluated internal customer needs and feedback to drive service improvements.
Senior Executive, Technical support
OLYMPUS Medical Systems
09.2015 - 08.2021
- Conducted data analysis to identify key parameters for service support.
- Created and maintained daily, weekly, and monthly dashboards to track service support performance.
- Managed SAP order management system.
- Provided training on data analysis techniques to internal teams.
- Processed registration, quotation preparation, and PO processing in ESAS, SAP & SFDC.
- Collaborated with cross-functional teams to optimize service support operations.
Executive- Customer Support
OMRON Healthcare
09.2014 - 08.2015
Executive- Customer Support
Cryobanks International India Pvt. Ltd.
12.2012 - 08.2014
Education
M.Sc. in Biochemistry -
Gujarat University, Ahmedabad
01.2006 - 01.2008
B.Sc. in Biochemistry - undefined
Gujarat University, Ahmedabad
01.2006 - 01.2003
Skills
Team Management
Accomplishments
- APAC CC Champion Award- Awarded on April,18, 2024 for continuous improvements, novel process implementations and leadership excellence.
- XAM Award- Awarded on August, 7, 2023 for Innovation: Creating new and better ways to succeed sustainably.
- Star Award- Awarded in December, 2022 for playing a critical role during SAP implementation on the customer master process for Customer Care.
Certification
Situational Leadership Training
Timeline
Situational Leadership Training
11-2024
Leading Your Team Through Change Training
03-2024
Blanchard Management Essentials Workshop
03-2024
Daily Management (DM) Blended Course
11-2023
Senior Executive, Technical support
OLYMPUS Medical Systems
09.2015 - 08.2021
Executive- Customer Support
OMRON Healthcare
09.2014 - 08.2015
Executive- Customer Support
Cryobanks International India Pvt. Ltd.
12.2012 - 08.2014
M.Sc. in Biochemistry -
Gujarat University, Ahmedabad
01.2006 - 01.2008
B.Sc. in Biochemistry - undefined
Gujarat University, Ahmedabad
01.2006 - 01.2003
Service Coordination Supervisor
Cepheid India Pvt Ltd.
9 2021 - Current
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