SHREYA SABNIS

Project Leadership & Delivery:

• Responsible for E2E Project Management of complex implementations and deliver projects through their lifecycle
• Initiating, Planning, Executing & Scheduling, monitoring & controlling projects for ensuring smooth E3E deliverables
• Owning the E2E delivery and communication plan
• Interacting with relevant cross-functional teams and customer for addressing dependencies baked into project plans and program manage with customer until revenue generation of the orders

Project Governance, Plan & Execution, Monitor and control:

• Defining clear project plan with timelines and scope of the project, executing projects within the allocated costs, defined scope and timelines
• Monitoring the project performance and taking corrective actions to keep the project on track

Stakeholders and Change Management:

• Establishing clear ownership for project tasks, review project task to meet deadlines, conduct regular meetings with stakeholders to come out with specific insights and action plans, work with cross functional team to identify gaps and meet project timeliness.
• Setting strategies for addressing change requests in the project using agile methodologies
• Working with customer, product team, solution team, Sales/Business team to identify Service requirements and opportunities across all TCL products and services

Risk Management:

• Identifying risks, contingencies and revenue leakages and highlight it to the relevant stakeholders
• Formulating strategies to address the identified risks
• Taking proactive measures to mitigate risks and issues to get desirable outcomes

Strategy & Reporting:

• Creating and maintaining date gathering and reporting mechanism to facilitate organisational learning cycle
• Conducting periodic review with customers and vendors to ensure project stays on track
• Taking fact based decisions and cause and effect analysis that focuses on better project implementation
• Tracking revenue to meet organisational AOP
• Defining and measuring the KPIs for the delivery process to measure degree of improvement
• Identifying and driving process improvement strategies withing the service delivery organization

• Account Management - handling SME & LME accounts, account mapping, cross selling and upselling services, handling service issues, rolling out services to the users, driving and maintaining highest level of customer satisfaction through customer surveys and feedbacks
• Providing strong pre and post sales support for new and existing accounts
• Scaling up the base revenue by upselling and cross selling
• Developing multi tier relationships within opportunities and demonstrate a detailed understanding of both the prospect sector and business drivers
• Create good understanding of Solutions Selling methodology and tools to apply them regularly to gain a better understanding of customer's environment and manage the relationship
• Delivering accurate business forecasting and maintaining an appropriate value level sales funnel
• Formulating product roll out plans for service delivery and spearheading the projects by working together with service delivery and operations team

• Provide advisory / consultation to customers in purchasing property for the best deal under the best terms
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
• Presented products to clients using dynamic presentations and practical use-case scenarios.

Generating leads for increasing the footfall for webinars, workshops and events

• Built and maintained positive relationships with diverse stakeholders
• Maximizing sales through effective client communication and followups