Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

SHREYA SABNIS

Certified Program Management Specialist
Mumbai,Maharashtra

Summary

I am a certified Program Managemen/Service delivery professional with account management experience for over 9 years. I sm currently working with TATA Communications as lead - Program Manager and have exposure in real estate, IT and UCC industry. I am open to explore different industries where I can apply my project management knowledge and skills.

Competent,Enthusiastic, diligent, solution & result oriented professional with exposure across Business Development, Sales and Client servicing, Relationship Management and Service Delivery.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Program Manager (Customer Service and Operations)

Tata Communications
Mumbai , Maharashtra
2016.11 - Current

Project Leadership & Delivery:

  • Responsible for E2E Project Management of complex implementations and deliver projects through their lifecycle
  • Initiating, Planning, Executing & Scheduling, monitoring & controlling projects for ensuring smooth E3E deliverables
  • Owning the E2E delivery and communication plan
  • Interacting with relevant cross-functional teams and customer for addressing dependencies baked into project plans and program manage with customer until revenue generation of the orders


Project Governance, Plan & Execution, Monitor and control:

  • Defining clear project plan with timelines and scope of the project, executing projects within the allocated costs, defined scope and timelines
  • Monitoring the project performance and taking corrective actions to keep the project on track


Stakeholders and Change Management:

  • Establishing clear ownership for project tasks, review project task to meet deadlines, conduct regular meetings with stakeholders to come out with specific insights and action plans, work with cross functional team to identify gaps and meet project timeliness.
  • Setting strategies for addressing change requests in the project using agile methodologies
  • Working with customer, product team, solution team, Sales/Business team to identify Service requirements and opportunities across all TCL products and services


Risk Management:

  • Identifying risks, contingencies and revenue leakages and highlight it to the relevant stakeholders
  • Formulating strategies to address the identified risks
  • Taking proactive measures to mitigate risks and issues to get desirable outcomes


Strategy & Reporting:

  • Creating and maintaining date gathering and reporting mechanism to facilitate organisational learning cycle
  • Conducting periodic review with customers and vendors to ensure project stays on track
  • Taking fact based decisions and cause and effect analysis that focuses on better project implementation
  • Tracking revenue to meet organisational AOP
  • Defining and measuring the KPIs for the delivery process to measure degree of improvement
  • Identifying and driving process improvement strategies withing the service delivery organization

Account Manager

Arkadin ConferIndia (NTT communications)
Mumbai , Maharashtra
2014.01 - 2016.11
  • Account Management - handling SME & LME accounts, account mapping, cross selling and upselling services, handling service issues, rolling out services to the users, driving and maintaining highest level of customer satisfaction through customer surveys and feedbacks
  • Providing strong pre and post sales support for new and existing accounts
  • Scaling up the base revenue by upselling and cross selling
  • Developing multi tier relationships within opportunities and demonstrate a detailed understanding of both the prospect sector and business drivers
  • Create good understanding of Solutions Selling methodology and tools to apply them regularly to gain a better understanding of customer's environment and manage the relationship
  • Delivering accurate business forecasting and maintaining an appropriate value level sales funnel
  • Formulating product roll out plans for service delivery and spearheading the projects by working together with service delivery and operations team


Sales Executive

Oberoi Realty
2012.06 - 2013.12
  • Provide advisory / consultation to customers in purchasing property for the best deal under the best terms
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.

Sales Executive

Dun N Bradstreet
Mumbai , Maharashtra
2009.06 - 2009.09

Generating leads for increasing the footfall for webinars, workshops and events

  • Built and maintained positive relationships with diverse stakeholders
  • Maximizing sales through effective client communication and followups

Education

PMP (Certified Project Management Professional) -

PMI
2020.03 - 2020.03

MBA - Marketing

St. Francis Institute of Management & Research
2010.01 - 2012.01

Bachelors of Commerce - undefined

2005.01 - 2008.01

Skills

Creative

undefined

Accomplishments

  • Tata Communications:

Received multiple awards for "focus on customer centricity"

Published in internal newsletter for increasing NPS (Net Promoter Score) for targeted set of strategic accounts


  • Arkadin (NTT Com)

was given to handle strategic accounts for Pune region after proving efficiency and ability in managing corporate accounts fiercely and independently for Mumbai


  • Oberoi Realty

was able to show sales results from the 2nd month of targets. was also recognized for top sales performance in 3 quarters



Languages

English, Marathi, Hindi

Timeline

PMP (Certified Project Management Professional) -

PMI
2020.03 - 2020.03

Program Manager (Customer Service and Operations)

Tata Communications
2016.11 - Current

Account Manager

Arkadin ConferIndia (NTT communications)
2014.01 - 2016.11

Sales Executive

Oberoi Realty
2012.06 - 2013.12

MBA - Marketing

St. Francis Institute of Management & Research
2010.01 - 2012.01

Sales Executive

Dun N Bradstreet
2009.06 - 2009.09

Bachelors of Commerce - undefined

2005.01 - 2008.01
SHREYA SABNISCertified Program Management Specialist