Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shreya Sarkar

Customer Success Account Manager
Lonavala

Summary

Enterprise Sales Leader with Proven Expertise in Domestic & International Business Development
Results-driven sales professional with a strong track record in driving revenue growth across domestic and global markets. Recognized for leading high-performing teams, building strategic relationships, and unlocking new business opportunities in complex enterprise environments. Held progressive leadership roles spanning Business Development, Enterprise Sales, Strategic Account Management, and Marketing, contributing directly to top-line growth and long-term customer success. Adept at navigating CXO-level conversations, executing consultative selling, and aligning solutions to critical business outcomes.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Customer Success Manager

Adobe
11.2019 - Current
  • Own a portfolio of 20–30 mid-market accounts across diverse industries, driving customer success and revenue growth for Adobe's Experience Cloud and Document Cloud solutions.
  • Lead end-to-end complex sales cycles — from discovery to negotiation and close — with value-based selling, tailored demos, and strategic qualification frameworks (BANT, MEDDPICC).
  • Execute account-specific ABM campaigns, mapping buying centers, building stakeholder relationships across multiple levels (including VP and C-level), and uncovering whitespace opportunities.
  • Establish and maintain a relationship with client executive teams (C-suite & VP level) as well as end users.
  • Drive adoption and retention via Quarterly Business Reviews (QBRs) and executive engagements, co-creating long-term transformation roadmaps with customer stakeholders.
  • Maintain high pipeline discipline and forecasting accuracy in Salesforce, consistently exceeding KPIs for activity, opportunity stage movement, and revenue predictability. Consistently deliver on a quarterly revenue target of $400,000.

Account Manager

Oracle
06.2017 - 11.2019
  • Managed the entire sales cycle for large and enterprise customers, aligning Oracle's cloud and on-premises solutions with both immediate priorities and long-term digital transformation goals.
  • Orchestrated onboarding and technical enablement workshops for net-new enterprise clients, ensuring seamless solution deployment and early success through structured engagement.
  • Worked closely with Oracle Channel Partners and Strategic Alliances to co-create go-to-market strategies, jointly drive enterprise pursuits, and expand reach within priority verticals.
  • Led and participated in high-impact sales events, account-specific workshops, and executive presentations, tailored to unique customer needs and aligned with enterprise buying behavior.
  • Assigning goals and working collaboratively with the Business Development Representatives and Interns to ensure targets are met.
  • Mentored and guided Business Development Representatives and interns, defining goals, overseeing pipeline efforts, and ensuring execution aligned with territory growth objectives.

Senior Business Development Executive

QA InfoTech
08.2016 - 06.2017
  • Increased client base by identifying potential opportunities and establishing new relationships with key decision makers.
  • Utilized advanced data analysis tools to track sales performance metrics, identify areas for improvement, and develop targeted strategies for growth.
  • Expanded market presence by researching industry trends, analyzing competitors'' strategies, and adjusting sales tactics accordingly.
  • Coached and promoted high-achieving sales and account management employees to fill multiple positions with qualified staff and boost company growth.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Communicated directly with customers and partners to build strong business networks and relationships.

Demand Generation Specialist

Google (Third Party)
05.2016 - 08.2016
  • Responsible for developing and maintaining commercially productive relationships with new clients.
  • Identifying every sales lead and of making the most out of every opportunity to increase revenue and profitability.
  • Building relationships with C-level, CXO's and decision makers. Handling accounts from both SMB &Enterprises.
  • Executing CRM Activities on and managing sales pipeline as per the given targets.
  • Coordinating with Google partners for increasing sales.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Inside Sales Account Executive

InfoEdge
03.2015 - 05.2016
  • Prospected and secured new business through telesales and relationship building.
  • Increased sales revenue by building strong relationships with key clients and consistently meeting or exceeding sales targets.
  • Collaborated with cross-functional teams to develop tailored solutions for clients, ensuring their needs were met and promoting long-term partnerships.
  • Conducted regular check-ins with existing clients to identify upselling opportunities and maintain ongoing communication.
  • Provided cost-effective solutions to meet targeted account needs.
  • Streamlined internal processes for better efficiency, resulting in improved customer service and increased client satisfaction.
  • Utilized CRM software to track leads, manage pipelines, and analyze overall performance metrics for continuous improvement efforts.
  • Provided detailed sales forecasts based on market trends, allowing management to make informed decisions regarding future growth initiatives.
  • Demonstrated excellent presentation skills when pitching products or services during client meetings or video conferences.

Sales Executive

InfoEdge
03.2014 - 03.2015
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

Education

BBA - Marketing

Lovely Professional University
05.2001 -

Skills

    Client relationship management

    Client support

    Client retention initiatives

    Customer relationship management

    Strategic planning

    CRM software

Interests

Travelling to Off-Beat Places

Pet Parenting

Cooking

Timeline

Customer Success Manager

Adobe
11.2019 - Current

Account Manager

Oracle
06.2017 - 11.2019

Senior Business Development Executive

QA InfoTech
08.2016 - 06.2017

Demand Generation Specialist

Google (Third Party)
05.2016 - 08.2016

Inside Sales Account Executive

InfoEdge
03.2015 - 05.2016

Sales Executive

InfoEdge
03.2014 - 03.2015

BBA - Marketing

Lovely Professional University
05.2001 -

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Shreya SarkarCustomer Success Account Manager