Shreya Singh
Summary
Dedicated and results-driven customer relationship professional with experience in building and maintaining strong relationships with clients, ensuring customer satisfaction, and driving business growth. Skilled in communication, problem-solving, and conflict resolution. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Engagement Associate
The Executive Centre
Gurgaon
01.2022 - 02.2023
- Responded to customer inquiries via phone, email, and chat, resolving issues and providing product information
- Utilized problem-solving skills to resolve customer complaints and concerns in a timely and professional manner
- Operated office equipment such as fax machines, copiers, or phone systems, and arranged for repairs when equipment malfunctions
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.
Customer Relationship Executive
DLF The Crest
Gurgaon
06.2018 - 12.2021
- Managed a portfolio of clients, ensuring timely and effective communication, resolving issues, and identifying new business opportunities
- Built and maintained strong relationships with clients, resulting in [percentage] increase in customer retention and [percentage] increase in sales
- Collaborated with cross-functional teams to resolve customer complaints and improve overall customer experience
- Analyzed customer feedback and market trends to identify areas for improvement and implemented process enhancements.
Education
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Proficient in software ( Salesforce,Netsuite) and Microsoft Office
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Cash Handling
- Preparing reports
- Customer Engagement
- Computer Skills
Technical Qualifications
- MS Office
- Basic Computer
- Internet
- IDS Software
- NetSuite software
Disclaimer
I hereby declare that the information above is given with full sincerity and honesty. Thanks.
Timeline
Engagement Associate
The Executive Centre
01.2022 - 02.2023
Customer Relationship Executive
DLF The Crest
06.2018 - 12.2021
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