Shreya Singh
Gurugram
Summary
Versatile and results-driven professional with a track record of enhancing operational efficiency at Google's HR operations by implementing automation tools, leading to a 20% increase in efficiency. Skilled in Salesforce and adept at stakeholder management, consistently achieved 99.9% CSAT scores. Excelled in roles requiring meticulous financial management and quality assurance, demonstrating exceptional decision-making capabilities.
Overview
6
6
years of professional experience
Work History
Executive Assistant-Project Management
Rethink Passion
Dubai
10.2024 - Current
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Examine records, tax returns, and related documents pertaining to settlement of decedent's estate.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Review data about material assets, net worth, liabilities, capital stock, surplus, income, and expenditures.
- Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies
- Audit payroll and personnel records to determine unemployment insurance premiums, workers' compensation coverage, liabilities, and compliance with tax laws.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Process Lead-Google HRO
Wipro Limited
Gurugram
04.2023 - 09.2024
- Streamlined workflow processes by implementing new automation tools, resulting in a 20% increase in efficiency
- Led a team of 15 members in developing and implementing best practices for quality control, resulting in a 50%+- reduction in errors
- Conducted regular performance evaluations and provided feedback to team members to improve productivity and overall performance
- Collaborated with cross-functional teams to identify areas for improvement, closed RCAs and develop strategies to enhance overall process effectiveness
- Trained and coached team members on new processes, ensuring seamless transitions, and adherence to established procedures.
- Streamlined workflow processes by identifying and eliminating errors, reducing project turnaround time by 15%.
- Conducted regular performance evaluations to drive continuous improvement and meet project goals.
- Worked on BOT testing across the three regions, EMEA, AMS & APAC
Process Specialist
Wipro Limited
05.2021 - 04.2023
- Generating and sending offer letters for Googlers EMEA, AMS & APAC region
- Handling Googlers and recruiters queries, maintaining 99.9% CSAT scores throughout
- Document and analyze error logs to spot most occurring trends to prevent future problems
- Used a wide range of CRM and ORM tools, such as Salesforce, Docusign, gHire, also hands
- Handling overall tasks on Workday for payroll and other HR processes
Senior Consultant
Healthviser Pvt. Ltd.
New Delhi
02.2020 - 03.2021
- Managed multiple distribution channels, optimizing sales strategies
- Led sales territories to exceed yearly goals through motivation and direction
- Recruited, trained, and coached inside sales representatives
- Identified training needs and devised action plans for improvement
- Oversaw promotion execution from start to finish
- Prepared and delivered persuasive pitches and enrolled 100+ clients every month
Consultant
Healthviser Pvt. Ltd.
09.2018 - 02.2020
- Conducted nutritional assessments for lifestyle-related concerns
- Completed Quarterly & Annual assessments for long-term care residences
- Assisted individuals in managing chronic illnesses through dietary strategies
- Collaborated with team leader to enhance operations and resolve issues, ensuring superior customer service
- Led dietitian and dietetic assistant teams across multiple sites, providing tailored training to meet quality care standards
- Supported healthcare professionals in implementing dietary management plans
Education
B. Tech -
APJ Abdul Kalam Technical University
07.2018
Central Board of Secondary Education (CBSE) - 12th
St. Mary's Inter College
04.2014
Skills
- Salesforce
- Stakeholder Management
- Workday
- DocuSign
- Advanced Excel
- Tableau
- JIRA
- Adobe
- Six Sigma Yellow belt
- Customer Relationship Management
Websites
Timeline
Executive Assistant-Project Management
Rethink Passion
10.2024 - Current
Process Lead-Google HRO
Wipro Limited
04.2023 - 09.2024
Process Specialist
Wipro Limited
05.2021 - 04.2023
Senior Consultant
Healthviser Pvt. Ltd.
02.2020 - 03.2021
Consultant
Healthviser Pvt. Ltd.
09.2018 - 02.2020
B. Tech -
APJ Abdul Kalam Technical University
Central Board of Secondary Education (CBSE) - 12th
St. Mary's Inter College
Similar Profiles
Purvi Dhananjay SheswarePurvi Dhananjay Shesware
Project Manager at Rethink Passion, FintechProject Manager at Rethink Passion, Fintech
Evan WoodrumEvan Woodrum
Photography Coordinator at Passion City Church / Passion ConferencesPhotography Coordinator at Passion City Church / Passion Conferences
Brandi PitcherBrandi Pitcher
Director of Business Development, Director of RCM Customer Success at Rethink Behavioral Health/ABA Therapy Billing and Insurance ServicesDirector of Business Development, Director of RCM Customer Success at Rethink Behavioral Health/ABA Therapy Billing and Insurance Services