Shreya Swaraj Pradhan
Bengaluru
Summary
Solutions Engineer with 3.5 years of experience in software development and client engagement. Proven expertise in front-end and back-end technologies, project management, and effective communication. Committed to delivering innovative solutions that enhance client satisfaction and drive organizational success.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer I
Moveworks (from ServiceNow)
Bengaluru
07.2024 - Current
- Provided Tier-2 technical support for an AI-driven enterprise support platform, resolving complex application, chatbots, automation, and integration issues via email, phone, and ticketing systems.
- Troubleshot and supported integrations with enterprise tools such as ServiceNow, Slack, and Microsoft Teams, including authentication, workflow failures, and data synchronization issues.
- Conducted API testing and troubleshooting using tools like Postman and cURL, analyzing request/response payloads, logs, and error codes to identify and resolve integration and platform issues.
- Acted as a Support Account Manager (SAM) for key customers, providing hypercare support, monitoring after deployment, and resolving issues proactively through regular customer interactions.
- Collaborated with Engineering and Product teams to escalate defects, convey customer feedback, enhance platform reliability, and develop documentation and knowledge base resources for scalable support.
Technical Support Engineer (Functioning as a Solutions Engineer)
SWYM Pvt. Ltd.
02.2022 - 07.2024
- Collaborated with clients to gather requirements, provide technical support, and deliver solutions, contributing to recognition as a nominee for the Impact Award (2023).
- Led proof of concept (PoC) initiatives and end-to-end application integration, including ESP and e-commerce platform integrations, ensuring seamless backend configuration and data flow.
- Designed, developed, and maintained web services and REST APIs, implemented webhooks, and managed data imports via Swagger, enhancing application functionality with JavaScript, HTML5, CSS3, and JSON.
- Performed continuous testing, troubleshooting, and issue resolution across front-end and back-end systems, enhancing application reliability, performance, and functionality based on user feedback.
Education
Master of Computer Applications -
College of Engineering, Guindy
Chennai06-2022
Bachelor of Computer Applications -
Birla Institute of Technology, Mesra
01.2019
Skills
- Java
- Python
- JavaScript
- HTML
- MySQL
- MongoDB
- PostgreSQL
- CSS
- Bootstrap
- Agile
- Jira
- Android studio
- Visual studio
- Replit
- API testing
- Application integration
- VMWare
- Technical documentation
- Asana
- Firebase
- DevToy
- Project management
- Web services
- Application support
- Application development
- REST APIs
- Data integration
Projects
Social Media Application
Go, HTML, Python, MongoDB, CSS, Bootstrap, Django Framework, developed a microblogging service allowing users to send and read messages, similar to Twitter, contributed to the development and implementation of features within a team environment Android Studio project, utilized Android Studio and Java SDK, alongside Firebase, to develop diverse low-level applications such as a paint application, calculator, and grade calculator, ensuring seamless database integration
Languages
- Hindi
- Urdu
- English
Timeline
Technical Support Engineer I
Moveworks (from ServiceNow)
07.2024 - Current
Technical Support Engineer (Functioning as a Solutions Engineer)
SWYM Pvt. Ltd.
02.2022 - 07.2024
Master of Computer Applications -
College of Engineering, Guindy
Bachelor of Computer Applications -
Birla Institute of Technology, Mesra