Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
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Shreya Swaraj Pradhan

Bengaluru

Summary

Solutions Engineer with 3.5 years of experience in software development and client engagement. Proven expertise in front-end and back-end technologies, project management, and effective communication. Committed to delivering innovative solutions that enhance client satisfaction and drive organizational success.

Overview

4
4
years of professional experience

Work History

Technical Support Engineer I

Moveworks (from ServiceNow)
Bengaluru
07.2024 - Current
  • Provided Tier-2 technical support for an AI-driven enterprise support platform, resolving complex application, chatbots, automation, and integration issues via email, phone, and ticketing systems.
  • Troubleshot and supported integrations with enterprise tools such as ServiceNow, Slack, and Microsoft Teams, including authentication, workflow failures, and data synchronization issues.
  • Conducted API testing and troubleshooting using tools like Postman and cURL, analyzing request/response payloads, logs, and error codes to identify and resolve integration and platform issues.
  • Acted as a Support Account Manager (SAM) for key customers, providing hypercare support, monitoring after deployment, and resolving issues proactively through regular customer interactions.
  • Collaborated with Engineering and Product teams to escalate defects, convey customer feedback, enhance platform reliability, and develop documentation and knowledge base resources for scalable support.

Technical Support Engineer (Functioning as a Solutions Engineer)

SWYM Pvt. Ltd.
02.2022 - 07.2024
  • Collaborated with clients to gather requirements, provide technical support, and deliver solutions, contributing to recognition as a nominee for the Impact Award (2023).
  • Led proof of concept (PoC) initiatives and end-to-end application integration, including ESP and e-commerce platform integrations, ensuring seamless backend configuration and data flow.
  • Designed, developed, and maintained web services and REST APIs, implemented webhooks, and managed data imports via Swagger, enhancing application functionality with JavaScript, HTML5, CSS3, and JSON.
  • Performed continuous testing, troubleshooting, and issue resolution across front-end and back-end systems, enhancing application reliability, performance, and functionality based on user feedback.

Education

Master of Computer Applications -

College of Engineering, Guindy
Chennai
06-2022

Bachelor of Computer Applications -

Birla Institute of Technology, Mesra
01.2019

Skills

  • Java
  • Python
  • JavaScript
  • HTML
  • MySQL
  • MongoDB
  • PostgreSQL
  • CSS
  • Bootstrap
  • Agile
  • Jira
  • Android studio
  • Visual studio
  • Replit
  • API testing
  • Application integration
  • VMWare
  • Technical documentation
  • Asana
  • Firebase
  • DevToy
  • Project management
  • Web services
  • Application support
  • Application development
  • REST APIs
  • Data integration

Projects

Social Media Application 

Go, HTML, Python, MongoDB, CSS, Bootstrap, Django Framework, developed a microblogging service allowing users to send and read messages, similar to Twitter, contributed to the development and implementation of features within a team environment Android Studio project, utilized Android Studio and Java SDK, alongside Firebase, to develop diverse low-level applications such as a paint application, calculator, and grade calculator, ensuring seamless database integration

Languages

  • Hindi
  • Urdu
  • English

Timeline

Technical Support Engineer I

Moveworks (from ServiceNow)
07.2024 - Current

Technical Support Engineer (Functioning as a Solutions Engineer)

SWYM Pvt. Ltd.
02.2022 - 07.2024

Master of Computer Applications -

College of Engineering, Guindy

Bachelor of Computer Applications -

Birla Institute of Technology, Mesra
Shreya Swaraj Pradhan