Shreya Wadekar
Software Developer
Navi Mumbai
Summary
Innovative individual with robust monitoring and reporting expertise. Passionate about networking and sustainable infrastructure. Adept at diagnostics and issues resolution. Seeking a challenging position as a Developer utilizing my skills in MVC and my passion for creating innovative software solutions. Amiable Software support Engineer possessing experience working collaboratively with development teams or directly interfacing with end-users. Dedicated to pursuing exceptional resolutions to all external customer and internal employee product complaints. Logical when maintaining functionality and operation efficiency through all phases of software development and post-sales lifecycles.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Software Support Engineer
Digital Disruptors PVT. LTD.
Navi Mumbai
06.2022 - Current
- Provided technical support to clients, troubleshooting software and hardware issues.
- Collaborated with development teams to escalate and resolve complex technical issues.
- Developed scripts and automation tools to streamline support processes. Acted as a liaison between clients and development teams, communicating technical requirements and feedback effectively.
- Developed Amendment options for clients to reduce silly queries.
- Provided initial support on software tickets submitted for Tracker , maintaining resolution rate of 80%
- Collaborated with development teams to provide valuable feedback for software improvements and bug fixes
- Optimized system performance for clients by tuning application settings according to their specific needs and requirements
Education
Bachelor of Science - IT
U.E.S College of Management And Technology
Uran, NaviMumbai 08.2019 - 04.2022
Skills
Languages: C#, HTML, CSS, JavaScript, Python
undefinedCertification
Programming with Python
Timeline
Software Support Engineer
Digital Disruptors PVT. LTD.
06.2022 - Current
Programming with Python
10-2020
Bachelor of Science - IT
U.E.S College of Management And Technology
08.2019 - 04.2022
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