Dancing
Shreyaa Bhandari
Hotelier
New Delhi
Summary
Driven by a passion for culinary excellence and a knack for enhancing customer satisfaction, I excelled at Marriott International, Inc., where I played a pivotal role in achieving an 84.2% Guest Voice F&B Score. Her expertise in recipe adaptation and exceptional team collaboration skills have consistently contributed to her professional growth and positive workplace culture.
Overview
3
3
years of professional experience
Work History
Home Baker
Kabhi Cookie Kabhi Cake
05.2024 - Current
- Improved order accuracy by implementing effective online ordering system such as Swiggy Mini that streamlined communication between customers and the bakery team.
- Developed unique recipes that catered to client tastes and preferences, resulting in a diverse product offering with strong appeal.
- Optimized packaging design to better protect baked goods during transportation while also enhancing visual appeal upon delivery to a customer.
Food & Beverage Voyager
Marriott International, Inc.
07.2022 - 02.2024
- Maintained excellent communication between front-of-house and back-of-house teams for seamless operations.
- Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
- Helped establish a positive workplace culture through teamwork and open communication among employees.
- Contributed to successful revenue growth by upselling menu items or suggesting add-ons when appropriate.
- Improved customer satisfaction by implementing efficient service processes and maintaining food quality standards.
- Handled customer complaints professionally, leading to improved guest retention rates.
- Took Care of the Guest Voice, which helps to identify the operational department's scores monthly, I was taking care of Intend to Recommend and Food & Beverage.
- Showed great results in terms of numbers for Guest Voice F&B Scored 84.2 %
- Cross Training in Inter Departments across the Hotel; Sales & Marketing, Housekeeping, Culinary, Events, and Loss Prevention.
- Achieved Employee of the Month in January 2023
Business Development Intern
Vo(lo)kal
05.2022 - 07.2022
- Conducted competitive analysis to identify market trends and develop targeted strategies for business growth.
- Maintained client information and accounts in company databases.
- Worked closely with other interns and colleagues for knowledge sharing, skill development, and team building.
- Engaged with customers to build business relationships.
Bakery Intern
Ferns N Petal
09.2021 - 10.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Food & Beverage Intern
IHCL
06.2021 - 07.2021
- Prepared hot coffee and tea according to customer requests.
- Collaborated effectively with team members to ensure seamless service delivery during high-volume periods.
- Conducted comprehensive research on industry trends, contributing to innovative beverage offerings and staying ahead of competitors.
- Enhanced customer satisfaction by providing exceptional service and knowledgeable recommendations on beverage selections.
Education
Bachelor of Arts - Hotel Management
Institute of Hotel Management
Aurangabad, India03.2024
Voyage Graduation Development Program - Food & Beverage
Marriott International
Chennai 02.2024
High School - High School
Rajiv International School
Mathura 04.2018
Skills
Customer Service
Teamwork and Collaboration
Active Learning
Excellent Communication
Dough Preparation and Baking
Reliable and Responsible
Adaptability and Flexibility
Critical Thinking
Effective Communication
Team Collaboration
Organizational Skills
Recipe Adaptation
New Recipe Development
Cash handling proficiency
Order Management
Upselling strategies
Dining room organization
Table Setting
Guest Relations Management
Accomplishments
- Commenced a Cloud Kitchen from Home, focusing on Eggless Cookies & Brownies
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors in my previous property
- Achieved 84.2 % by Focusing on creating a guest's cycle with accuracy and efficiency.
- Had always been passionate towards Baking and wanted to pursue that since secondary school
Interests
Painting
Sometimes singing lol
Timeline
Home Baker
Kabhi Cookie Kabhi Cake
05.2024 - Current
Food & Beverage Voyager
Marriott International, Inc.
07.2022 - 02.2024
Business Development Intern
Vo(lo)kal
05.2022 - 07.2022
Bakery Intern
Ferns N Petal
09.2021 - 10.2021
Food & Beverage Intern
IHCL
06.2021 - 07.2021
Bachelor of Arts - Hotel Management
Institute of Hotel Management
Voyage Graduation Development Program - Food & Beverage
Marriott International
High School - High School
Rajiv International School
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