SHREYANSH SHARMA
Portfolio Risk & Recovery Management
Bangalore
Summary
Finance professional with 6+ years' experience in collections, legal recovery (NI Act, NCLT), compliance (RBI, SEBI), and fintech operations.
Built repayment frameworks, automated recovery processes, and led legal actions with measurable outcomes. Strong network of agencies and proven expertise in regional operations, risk management, and business support. Focused on driving recovery efficiency, compliance, and portfolio growth.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Collections & Legal Recovery
Klub Works Pvt Ltd.
07.2022 - 10.2024
- Led the repayment monitoring and soft collection framework in collaboration with the product team, driving automation and reducing manual follow-ups.
- Designed and implemented end-to-end collections SOPs, enabling smoother cross-functional coordination and faster escalation cycles.
- Headed the legal recovery vertical, executing actions under NI Act, Arbitration, and NCLT, leading to faster resolution and improved recovery success.
- Led restructuring, settlements, and delinquency management by introducing early warning mechanisms, enhancing risk control on stressed accounts.
- Managed a national network of recovery agencies and skip tracing partners, strengthening vendor governance and field performance.
- Ensured full compliance with RBI and SEBI guidelines, contributing to clean audit trails and regulatory confidence across recovery operations.
- Supported business and credit teams in revising loan agreements and operational processes, increasing legal enforceability and efficiency.
- Oversaw the FLDG framework, implementing strong monitoring controls, thereby mitigating partner risk and safeguarding institutional interests.
Retail Banking
AMERICAN EXPRESS USA
07.2021 - 03.2022
- Contributed to digital transformation initiatives, CRM operations, and ad hoc sales support while helping improve customer journeys and product alignment through cross-functional collaboration.
Retail Banking and wealth management
HSBC UK
12.2019 - 07.2021
- Managed loan and credit card servicing for UK clients, later promoted as interim SME to train new hires and ensure service quality through call monitoring and dispute resolution.
Personal Financial Advisor
TSB UK
12.2018 - 12.2019
- Delivered customer-centric credit servicing and resolved complex complaints, including ombudsman-level issues, while cross-trained across banking operations and compliance frameworks.
Education
Bachelor Of Business Administration And Management -
Class XII -
2014
Class X -
2012
Skills
Loan Recovery Legal Collections Agency Management Business Support Compliance (RBI/ SEBI)
Timeline
Collections & Legal Recovery - Klub Works Pvt Ltd.
07.2022 - 10.2024
Retail Banking - AMERICAN EXPRESS USA
07.2021 - 03.2022
Retail Banking and wealth management - HSBC UK
12.2019 - 07.2021
Personal Financial Advisor - TSB UK
12.2018 - 12.2019
NMIMS Distance Education - Bachelor Of Business Administration And Management,
Sri Chaitanya Junior College - Class XII,
Tiny Tots Public School - Class X,
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