Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Volunteer
Shreyansh Shewalkar

Shreyansh Shewalkar

Senior Analyst
Hyderabad

Summary

Multi-talented Senior Analyst specializing in SAAS based backup solution. Intelligent, insightful and pragmatic with resourceful and detail-oriented approach. Versed in scrum and familiar with all facets of operations.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Senior Analyst

Netenrich Technologies
Hyderabad
11.2020 - Current
  • Oversaw installation, deployment and project handoff of Veritas SaaS backup solutions.
  • Customer on boarding and training for Wide range of products
  • Interacting with global and internal leadership including partners and directors
  • Validated results and performed quality assurance to assess accuracy of data.
  • Supported and aligned efforts to meet business and customer needs
  • End to end product implementation and support.
  • Be customer voice to development and engineering team to improve overall product and customer experience.
  • Curate deployment plan as per customers O365 environment, along with developing project plan.

Senior Service Desk Analyst

Innova Solutions, Franklin Templeton Investments
Hyderabad
01.2019 - 10.2019
  • TS.
  • Engaged end users and answered questions via email, phone, website live chat and Over Screen share.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Collaborating with Internal teams to check on issue and getting them resolved.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Analyzed Software and Network issues to identify troubleshooting methods needed for quick remediation.
  • Troubleshooting Outlook, Microsoft Office Suite, F5 and Cisco Anyconnect VPN ,.
  • Worked as level-2 providing assistance to users globally in 16/5 support environment.

Analyst

Deloitte Support Services
Hyderabad
09.2016 - 10.2018
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Interaction with global internal Deloitte user's
  • Producing knowledge base documents for enhancing technical knowledge.

Senior Analyst

HCL PDS Support
Hyderabad
01.2016 - 08.2016
  • Followed up on Unresolved issue with user's till they were resolved, Worked Google's ADx Product to provide Support related to advertisement display.

Senior Process Executive

Infosys BPS Ltd
Pune
03.2014 - 05.2016
  • Working on System Password reset.
  • Granting Access to different Application like Salesforce and AS400.
  • Raise ticket through Remedy and I-space tool for any critical issue.
  • Being on the bridge call and coordinate with different teams.
  • Generating reports through I-space and remedy.
  • Following up with clients until the issue is resolved.

Education

BCA - Computer Application

Career College
09.2005 - 01.2009

MCA - Computer Science

D.Y.Patil (ACS), Pune University
08.2009 - 07.2012

Applied Business Analytics - Business Analytics

Indian School Of Business
Hyderbad
08.2022 - 11.2022

Skills

Veritas back up solutions

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Additional Information

  • Accomplishments , Won Infosys Spirit snooker tournament . Represented Infosys Pune in Inter DC Snooker Tournament Mysore Selected as finalist in MP Idol singing show Received spot award and extra miler awards Interests Research and Analytics

Timeline

Applied Business Analytics - Business Analytics

Indian School Of Business
08.2022 - 11.2022

Senior Analyst

Netenrich Technologies
11.2020 - Current

Senior Service Desk Analyst

Innova Solutions, Franklin Templeton Investments
01.2019 - 10.2019

Analyst

Deloitte Support Services
09.2016 - 10.2018

Senior Analyst

HCL PDS Support
01.2016 - 08.2016

Senior Process Executive

Infosys BPS Ltd
03.2014 - 05.2016

MCA - Computer Science

D.Y.Patil (ACS), Pune University
08.2009 - 07.2012

BCA - Computer Application

Career College
09.2005 - 01.2009

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Shreyansh ShewalkarSenior Analyst